WPP Workplace Lead - Australia

WPP is a creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 100,000 accomplished people in 110 countries.  It means having access to the most creative minds on the planet – all working to build better futures.  At WPP, we create transformative ideas and outcomes for our clients through an integrated offering of communications, experience, commerce, and technology. WPP and our award-winning agencies work with most of the world's biggest companies and organizations - from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 325 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100.As WPP transforms across the globe, we are bringing our agencies and our people closer together to drive collaboration and strengthen how we deliver to our clients. An important way we are bringing this to life is to open shared WPP campuses around the world.

Role Purpose:

We are looking to place a Workplace Lead to look after our Sydney Campus at 1 Shelley Street. We see the office as an Experience Centre which ignites hearts and minds – a place to connect, share, learn and be inspired. The Workplace Lead is a newly created role and will be instrumental in ensuring this vision comes to life across the country.

Reporting line:

Chief Commercial and Operational Officer WPP AUNZ, dotted line to WPP APAC FM Lead

Key attributes and skills include: 

• Flexibility and adaptability
• Analytical & problem solver
• Collaborative with leadership qualities
• Creative thinker
• Strong organisational skills
• Being risk aware.
• Technically minded

Primary Roles & Responsibilities:

• Stakeholder Engagement
• Culture & Events
• Workplace & Project Management
• Operations
• Communications

Culture and Events:

• Co-create with the teams, curate and lead production on creative events for the WPP community and agencies across the campus within agreed budget.
• Oversee content calendar, ensuring it delivers a positive brand experience and is relevant to employees and utlising client engagement and work/produce.
• Co-ordinate and facilitate the interface between the partners and all Campus building staff in respect of service deliver, performance and feedback.
• Identify service development options to improve existing campus services
• Work closely with the FM management teams to ensure quality control across all front-of-house (FOH) services, client and employee experiences and events
• Collaborate with all community and delivery groups to foster a safe and inclusive campus experience.

Workplace and Project Management:

• Provide support to the APAC FM Lead and Chief Commercial and Operations officer to manage the Facilities provider to service all business units to create a world class experience
• Report regularly to the Leadership teams with recommendations to enhance the workplace experience.
• Assist and maintain the development and ongoing administration of a continuous improvement programme around branding of our Campuses
• Maintain and develop an environment and culture that improves health, safety and security of the workplace, ensuring effective risk management strategies, practices and processes are implemented and maintained.
• A strong understanding of business processes within HQ and wider agencies.

Operations:

• Act as first point of contact for campus (e.g., liaise with agency leaders).
• Drive collaboration across agency leaders via Community Steerco.
• Chair the Community Steering Committee. Facilitate collaboration and drive co-creation of ideas for an enhanced employee experience across operating companies.
• Assist in ensuring best value for the designated services across the campus.
• Engage employees and brands to maintain an environment of workplace health and safety.
• Provide regular reporting on day-to-day operations across the Sydney campus / all Australian campuses.
• Develop strong working relationships with FM partner and base building management to ensure that all maintenance requests are actioned and works completed in line with the appropriate standards to ensure and safe workplace
• Working with the FM partner in the preparation, monitoring and updating of the Annual Opex and Capex costs

Communications:

• Assist People team with WPP onboarding for new operating company hires. Share benefits and offerings of the WPP campus.
• Where necessary, collaborate with the People teams on developing and implementing campus-related policies and procedures.
• Drive cross-agency communications, strengthening awareness and transparency of info (e.g. events, changes, offers + job opportunities).
• Actively listen to community via focus groups, surveys, and other methods to ensure efforts support visitors and employee’s needs.
• Campus announcements, screen contents, branding and manage newsletters.

Key interactions with: 

• Senior Business Units Managers - WPP leadership & agency leadership
• Office Managers, Executive Assistants
• WPP Procurement and IT
• APAC FM Lead
• Tenancy Community Committee
• Communications Manager for APAC Region
• Catering Providers and Events coordinators

Skills:

• Ability to build strong relationships - establish and maintain positive working relationships at all levels.
• Managing Stakeholders - understands the complexities of a multiple stakeholder environment.
• Customer awareness and focus – awareness of who the customer is, responsive to requests.
• Strong planning and organisational skills with demonstrated ability to implement strategies and plans successfully.
• Superior communication and people skills.
• Ability to diffuse conflict and handle conflict resolution
• Decision making – quickly assesses situations to determine the priorities, makes clear recommendations and decisions which are timely and pragmatic.
• Big picture thinking with an attention to the detail of all perspectives.
• Provide pragmatic input on how to run FM Support services from Security, Reception Management, Concierge and Lifestyle Management and any Visitor and staff building experience.
• Development and management of Campus Communications and Engagement Plan
• Proven success developing creative and engaging programs to improve employee experience.
• Adaptable with the capability to pivot to the needs of the organisation and employees.
• Coordinate and manage Technology, Catering and FM Work streams
• Instrumental in the ongoing facility management of the building.

HOW WE WORK:

At WPP, our people are at the heart of everything we do.

Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression

Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.

We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.

WPP is an Equal Opportunity Employer. Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression. WPP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, ethnicity, colour, religion, sex, gender identity, sexual orientation, disability status, or any other characteristic protected by law. We encourage all applicants to apply.

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