Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.
Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.
Key Responsibilities include:
- The overall facility operations of multiple offices, ensuring all functions run smoothly and efficiently.
- Manage health and safety aspects according to regulation.
- Curate, cultivate and maintain relationships with all upstream stakeholders (i.e. Sinch Business Leaders in the region) rendering ensure FM support to meet business objectives. Assist, consult, advise and guide Sinch colleagues on facility and travel services.
- Establish, build and maintain downstream relationships with regional FM stakeholders like property managers, office suppliers, sub-contractors etc. to enable deliveries and project works to be scheduled and completed.
- Cleanliness and organisation of kitchen and lunchroom areas and equipment
- Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
- Preparation and upkeep for meeting rooms and associated catering needs.
- Plan lunches and small functions.
- Clearing meeting rooms, tidying the office
- Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
- Face of the Sinch Facilities team to all functions and colleagues on any information requests.
- Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.
- Management of events for multiple offices. End to end, booking, planning, executing.
- Working closely with HR from a cultural perspective for a great workplace experience to colleagues.
- Catering for workshops and office morning teas.
- Maintaining a vibrant atmosphere for in-house events, ensuring our office is always immaculate and inviting.
- Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations, process invoices, maintain MIS of services etc.
- Assist all employees with their travel arrangements in accordance with the Travel policy.
- Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
- Manage any internal communications where required, for example global public holidays and new starter weekly email.
To be successful as the Workplace Experience Manager, you will possess the following skills and attributes:
- Proven experience in workplace or facilities management roles.
- Knowledge of workplace health and safety regulations and requirements.
- Experience in managing relationships with internal stakeholders, external vendors and service providers.
- Strong project management and coordination skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively and build relationships with stakeholders at all levels.
- Proactive and solution-oriented mindset.
- Attention to detail and ability to prioritise tasks.
- Experience in the technology or telecommunications industry is a plus.
We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
- TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
