Workplace Experience Coordinator

About Zego

At Zego, we know that traditional motor insurance holds good drivers back. It’s too complicated, too expensive, and it doesn't take into account how well you actually drive. 

That’s why, since 2016, we’ve been on a mission to change all of that. Our mission at Zego is to offer the lowest priced insurance for good drivers.

From van drivers and gig workers to everyday car drivers, our customers are our driving force — they’re at the heart of everything we do.

We’ve sold tens of millions of policies so far, and raised over $200 million in funding. And we’re only just getting started.

Role Overview

The People team’s goal is to facilitate a highly engaged, values-based performance culture that’s focused on enabling Zegons to go further faster. We put Zegons (our people) at the centre of our experiences to create a place where people can do their best work. 

As a business, we do work with a hybrid workforce, however we have set expectations for in person activities. Even though we're not in the office all the time, we want to create an environment that truly reflects our culture. This is where you come in!

The primary focus of this role is to be front of house for our London office, playing a pivotal role in helping to support the Employee Experiences Manager in managing our office space and employee experiences. This entails undertaking day to day operations, being the first point of call for office landlords and key stakeholders as well as making every person feel welcome and excited to step into our working space - whether a client, visitor or a fellow Zegon.  Answering phone calls, letters, emails and/or directing communications to the correct department/staff person will be a part of the basic day to day tasks. This role must also focus on keeping the office space compliant with all fire,health and safety regulations. Additionally being a part of the Experiences team means you’d be involved with: supporting internal communication, helping in the creation and set up of our company-wide events and developing diversity and inclusion touch points throughout the year. This is a very dynamic role where you will be pushed to learn something new every day, working in a fast-paced environment, juggling daily tasks alongside others that may emerge! All to a high standard.

This role will require you to be in the office 5 days a week, hours 8.30am - 5.30pm and is not eligible for working from home - Our offices are located in the Shoreditch area.

About You

• Self starter with a positive, can-do attitude with strong organisational and creative skills
• Forward Thinking - suggesting new ways to innovate the running of the office and find creative solutions to always be improving.
• A can do attitude at all times - willing to go above and beyond.
• Able to work under pressure.
• Solution finder instead of a problem giver
• Previous experience as an office coordinator/front of house, preferably in a fast moving company
• Creating a better experience for Zegons by actively gauging their office needs
• Experience in managing subcontractors and vendors
• The ability to quickly understand the evolving culture in our growing organisation and how this translates into an amazing Workplace Experience
• In depth understanding of office health and safety guidelines/practices, risk assessments and Fire regulations including writing policies for workplaces.
• Hands on approach to any task
• Enjoying contributing to the design and implementation of events, virtually and physically
• Ability to remain energetic and positive in a fast-paced environment
• Ability to work with minimum supervision and desire for constant improvement
• Comfortable working with a range of internal and external stakeholders
  
  

What you will be working on:

Office Environment and Appearance

• Creating a welcoming, organised, inviting space that reflects Zego’s values and ways of working
• Being responsible for ensuring that meeting and collaborative spaces are cleared and tidied after each meeting and organising refreshments and food as requested in advance
• Cleaning, organising, and maintaining the reception area at all times
• Ensuring stationery, office supplies, merchandise, and groceries are ordered by managing stock control and carrying out inventory checks to ensure we are always well stocked
• Representing the business with a positive attitude and professional appearance
• Maintaining front door security, reporting attendance, and any suspicious activity
• Daily floor walks and checks for tidiness
• Interacting with other departments such as Information Technology (IT) when someone needs more technical assistance
• Arranging catering for meetings and the in office breakfast every Friday

Health and Safety Compliance

• Running and maintaining Health and Safety procedures and compliance. Running the relevant inductions as and when needed
• Running and maintaining Fire regulation compliance within the office space

Administration

• Logging and signing in and greeting visitors
• Dealing with general correspondence via email and phone and being responsible for postal items as needed
• Scheduling appointments and meeting times - when required

Events and Hospitality

• Helping in the planning, organising, and setting up internal events and celebrations, including Christmas and Summer parties
• Getting events ready within the office (or assisting for those held externally) to ensure smooth running and coordination, delivering a great experience for all attendees
• Helping with arrangements and permits  for catering of events
• Supporting the experiences team in reinforcing our distributed-first approach, as required

Onboarding and Staff Support

• Helping run the company onboarding process with booking travel, setup, and delivery of office tours
• Develop and share office principles with Zegons around behaviours expected when in the office and holding those to account when they fail to do so

Process Improvement

• Suggest new ways to innovate the running of the office and find creative solutions to improve our business support function and processes

What’s it like to work at Zego?

Joining Zego is a career-defining move. People go further here, reaching their full potential to achieve extraordinary things. 

We’re spread throughout the UK and Europe, and united by our drive to get things done. We’re proud of our company and our culture – a friendly and inclusive space where we can lift each other up and celebrate our wins every day.

Together, we’re setting the bar higher, delivering exceptional work that makes a difference. Our people are the most important part of our story, and everyone here plays a role. There’s loads of room to learn and grow, and you’ll get the freedom to steer your career wherever you want.

You’ll work alongside a talented group who embrace each other's differences and aren’t afraid of a challenge. We recognise our achievements, learn from our mistakes, and help each other to be the best we can be. Together, we’re making insurance matter. 

Benefits

We reward our people well. Join us and you’ll get a market-competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that’s just for starters.

We’re an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.

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