WatchGuard embraces a Flexible Work Philosophy. Most of our employees can choose to work from the office, at home, or any combination of the two. We’ve built a global workforce of outstanding team members and a flexible culture built on trust, collaboration, and belonging.
*Please note that this position requires an on-site presence and is not eligible for remote work.
Who You Are
You love hosting people and making their day better!
You’re just as friendly and welcoming to those who drop in once a year as you are to those who you see daily.
You feel a sense of satisfaction when you can support others in their success.
Organization makes you happy sigh.
It comes naturally to you to find a better way.
You’re the one everyone relies on to do what you say you’re going to do.
Who We Are
WatchGuard is opening our new Headquarters Event & Collaboration center. Since our employees have the flexibility to choose where they work best, we want to provide them an excellent experience when they choose to come into the office.
That’s where you come in!
We are seeking a super friendly individual to join our team as a Workplace Concierge & Talent Acquisition Coordinator. This role is pivotal in ensuring the smooth operation of our Headquarters by providing exceptional concierge and event support services, managing various administrative tasks, and supporting talent acquisition efforts. The ideal candidate will possess a blend of welcoming attitude, strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.
As a company, we believe in experimenting and iterating for continuous improvement. Our new Headquarters will be the epitome of that ethos, so you will need to be open to giving and receiving feedback as well as flexible in making changes on the fly.
You will need to be onsite Monday-Friday 7:00 AM to 4:00 PM (1 hour lunch from 11-12) most days. There will be times when you will be required to work events that run later into the evening, and an occasional weekend event. These events will be pre-planned and communicated well in advance.
A Day in the Life: Non-Event Days
- You arrive by 7:00 AM.
- Open the office and ensure the office is tidy and welcoming.
- Check email and Teams messages for anything urgent.
- Make sure that all kitchens are stocked and tidy, making note of any back stock that needs to be replenished for your next order.
- Walk the office, checking in with the regulars and anyone visiting to make sure they have everything they need.
- Review job applications, screen resumes, and schedule interviews with candidates.
- Update the applicant tracking system with candidate information and interview outcomes.
- Coordinate with various teams to determine upcoming event needs, ordering items and services.
- Follow up on pending tasks and emails, ensuring timely responses and resolution of inquiries.
- The day wraps up with you looking ahead at who is scheduled to be in the office in the coming days, so you are prepared.
- You’re finished at 4:00 PM.
A Day in the Life: Event Days
- Your arrival time is determined by the event needs.
- Ensure that the office is set up for the arrival of guests and that any last-minute issues are handled.
- Direct any vendors in event setup.
- Welcome guests and mingle as the host throughout the event.
- Make sure food and drink stations remain stocked and attractive.
- Clean up after guests have left so that the office is ready for regular use the next morning.
Position Responsibilities
- Act as the first point of contact for visitors, clients, and employees, providing a high level of hospitality and assistance.
- Assist with meeting room reservations, catering requests, and other arrangements to facilitate smooth operations of meetings and events.
- Maintain a welcoming and organized office.
- Manage Teams and emails promptly and professionally.
- Oversee office supplies inventory and procurement, ensuring adequate stock levels.
- Coordinate facilities maintenance and repairs with building management as needed.
- Collaborate with Talent Acquisition team to schedule interviews and coordinate any onsite candidate logistics.
- Maintain applicant tracking system (ATS) and ensure accurate and up-to-date candidate records.
- Send New Hire Welcome Kits to all incoming employees.
Skills and Qualifications
- A friendly, welcoming personality is the most important requirement for this position!
- Experience in hospitality, restaurant, coffee shop, customer service, office management, or administrative support is helpful, but not required.
- Strong organizational abilities with attention to detail and the ability to multitask effectively.
- Committed to feedback (giving and receiving) and continuously improving the guest experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software is helpful, but not required.
- Ability to work independently with minimal supervision and adapt to changing priorities.
Compensation
The base salary range for this position is $53,000 - $58,000 USD per year, exclusive of benefits. This position is also eligible for a bonus of 5% of the base salary. Your base salary compensation will be based on your individual skills, education, and experience. Please keep in mind that the above range is the full base salary range for this role; hiring at the maximum of the range is not typical in order to allow for future salary growth.
U.S. Benefits
· Comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance
· Healthcare FSA
· FSA with employer contribution
· 13 holidays, including a floating holiday, Juneteenth, and your birthday
· 15 days of paid annual leave
· 9 days of paid sick time
· Paid parental leave
· 401(k) with employer match
Other Perks
· Education assistance program
· Dependent Care FSA match
· Adoption assistance
· Fertility care support
· Backup care for family and pets
· A growing network of employee resource groups
· Employee referral program
· Virtual boot camp
· Employee Assistance Program
Why Work for WatchGuard?
WatchGuard is a global leader in network security and intelligence, advanced endpoint protection, multi-factor authentication, and secure Wi-Fi. Our award-winning products and services are trusted worldwide by more than 18,000 security resellers and service providers to protect more than 250,000 customers. Our technology keeps our customers ahead of increasingly sophisticated hackers and has fueled record revenues at WatchGuard.
WatchGuard is headquartered in Seattle, Washington, with team members working remotely and in offices worldwide.
Our company culture places an intense focus on our customers and employees. From the newest employee to our CEO, you'll find that each person at WatchGuard embodies our Core Values: Accountability, Community, Belonging, Action, Innovation, and Customer-Centric. Learn more about our company culture at www.watchguard.com/wgrd-careers.
WatchGuard provides equal employment opportunities for all qualified employees, regardless of their race, color, national origin, religion, ancestry, creed, pregnancy, age, sex, sexual orientation (including gender expression or identity), marital status, mental or physical disability, honorably discharged veteran or military status or any other category protected by federal, state or local laws. Our equal employment opportunity (or EEO) policy focuses solely on the talent, hard work, contributions, and actual results achieved by each WatchGuard employee and on the potential of employment candidates to make such contributions. We consider focusing on an employee's protected characteristics rather than on talent, hard work, and actual work results to violate our EEO policy. As an Equal Opportunity Employer, we are committed to a diverse workforce. WatchGuard participates in E-verify.
WatchGuard is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or accommodation due to a disability.
