Why join Nextech?
We are a leader in specialty healthcare technology solutions.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact
[email protected].
Job Summary
We are seeking a detail-oriented and analytical Workforce Management (WFM) Business Analyst to join our dynamic support team. The ideal candidate will be
responsible for optimizing workforce productivity and ensuring efficient allocation of resources to meet service level agreements (SLAs). This role involves analyzing data, forecasting workload, and developing staffing plans to enhance operational efficiency.
All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions
Analyze historical data and trends to forecast workload and staffing needs
Develop and implement effective workforce management strategies to optimize resource allocation
Monitor real-time performance and adjust staffing plans as needed to meet SLAs
Collaborate with support team leaders to identify and address workforce-related challenges
Generate and present regular reports on workforce performance and productivity metrics
Provide insights and recommendations to improve overall support team efficiency
Minimum Requirements
Proven experience in workforce management, preferably in a support or customer service environment.
Strong analytical skills with the ability to interpret complex data sets.
Proficiency in WFM software and tools.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
Preferred Qualifications
Experience: 3+ years of experience in workforce management, particularly within a support or customer service environment
Analytical Skills: Strong ability to analyze large datasets, identify trends, and make data-driven decisions
Communication Skills: Excellent verbal and written communication skills, with the ability to present complex information clearly to stakeholders
Problem-Solving: Proven track record of identifying and resolving workforce-related issues efficiently
Industry Knowledge: Familiarity with industry best practices and emerging trends in workforce management
Interpersonal Skills: Strong collaboration skills and the ability to work effectively with cross-functional teams
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
