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Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.
Now is the perfect time to join the journey. Here’s why
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It’s working. We’re in multiple states and on our way to operating countrywide. We have thousands of agents selling our product and millions of dollars of annual customer premiums.
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We’re well-backed & stable. We closed our $100M Series D fundraise. We are supported by some of the top investors globally, including Google’s “Gradient” AI-focused fund, Obvious Ventures, Advance Venture Partners, Eden Global Partners, and Clocktower Technology Ventures.
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It’s not too late! Despite this traction and stability, we’re still early enough in the journey that there’s time to make a real difference during Openly’s formative period.
If you’d like to understand more about Openly’s mission, consider checking out this video (https://vimeo.com/267654520) from a company pitch we gave several years ago at Techstars.
Job Details
Openly is building an advanced claims organization leveraging technology and experienced property claims professionals to build a best-in-class end-to-end customer experience. This role is a remote-only position and applicants must have an adequate working environment.
Knowledge, Skills, and Abilities
- Full knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulations.
- Ability to work effectively in teams and with a wide variety of people. ● An aptitude for evaluating, analyzing, and interpreting information.
Excellent skills in the areas of:
- Customer service
- Investigation techniques
- Organization
- Time management and the ability to multitask
- Verbal and written communication
- Negotiation and reserving
- Innovative thinking
Key Responsibilities
End-to-end property claim handling to include:
- Provide superior customer service
- Investigation and coverage analysis
- Complete estimates using CoreLogic estimating software
- Adhering to estimating best practices
- Manage and collaborate with vendor partners
- Determine the appropriate method of inspection
- Conduct virtual inspections (video, AI, etc)
- Examines potential subrogation and identifies potential fraudulent issues. ● Prepares and maintains file documentation
- Negotiates settlement of claims with insureds, claimants, and vendors. Discussing and giving updates to insureds, claimants, agents, and leadership throughout the process
- Provide input and ideas for continuous process improvement
- Be logged into phone queues to assist customers
- Work CAT hours during storm events or times of high volume as needed
Requirements
- 5+ years of property claims experience required
- 5+ years in customer service and conflict resolution required
- Field and desk/virtual claim handling experience with Wind & Hail claims required
- Catastrophe claim handling experience preferred
- This is a fully remote role that requires a workspace with minimal interruptions
- Must be willing to work extended hours during high CAT volume (CAT Pay included)
- Experience with other perils is a plus; otherwise, must be willing to expand knowledge and learning to include other perils beyond Wind & Hail
- Education equivalent to a college degree
- Estimating experience in CoreLogic (preferred), Xactimate, or similar platform
- Experience working independently and in a fast-paced environment
- Proficient in Microsoft and Google Products
- Excellent written and verbal communication skills
- Organization and time management skills
- Innovative Mindset and Continuous Improvement
- Strong negotiation and problem-solving skills
- Must be tech-savvy as high-end technology tools will be used for adjusting (virtual inspections, estimating, etc.)
- We are a rapidly growing company, with growth comes change. Candidates must be comfortable with constant change, adaptability, and flexibility.
- An adjuster’s license will be required based on the states where Openly writes business. If licensing is required upon hiring, preparation, and testing will be completed during the training period. The adjuster must obtain the required licenses within 90 days of employment. Claims Adjusters are required to remain in good standing to maintain active adjuster licenses.
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Benefits & Perks
- Remote-First Culture - We supported #remotelife long before it was a given. We'll keep promoting it.
- Competitive Salary & Equity
- Comprehensive Medical, Dental, and Vision Plan Offerings
- Life and disability coverage including voluntary options
- Competitive PTO - 20 days and 11 paid holidays (including floating holidays) per year under the Company’s vacation and holiday policies.
- Parental Leave - up to 8 weeks (320 hours) of paid parental leave based on meeting eligibility requirements
(Birthing parents may be eligible for additional leave through STD)
- 401K Company Contribution - Openly contributes 3% of the employee's gross income, even if the employee does not contribute.
- Work-from-home stipend - We provide a $1,500 allowance to spend on setting up your home workplace
- Annual Professional Development Fund: Each employee has $2,000 in professional development (PD) funds to spend on activities or resources annually. We want each Openly employee to achieve personal and professional success and to feel supported, confident, and informed about improving their efficiency and productivity.
- Be Well Program - Employees receive $50 per month to use towards your overall well-being
- Paid Volunteer Service Hours
- Referral Program and Reward
Depending on position, Employees generally are eligible for cash incentive compensation, including commissions for sales eligible roles. In all cases, eligibility for compensation and benefits is subject to applicable plan and policy terms in effect from time to time.
U.S. Citizens, Green Card Holders, and those authorized to work in the U.S. for any employer and currently residing in the US will be considered.
Openly is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Openly is an E-Verify Employer in the United States. Openly will make reasonable accommodations for qualified individuals with known disabilities under applicable law.
