Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
W Costa Navarino is looking for a A Whatever Whenever Team Leader. The selected candidate will be responsible for leading the Whatever Whenever team to provide exceptional, personalized guest services. This role ensures that guests enjoy the brand's promise of receiving whatever they want, whenever they want it, with style, flair, and efficiency. The Team Leader will coordinate the team’s efforts to anticipate and meet guests’ needs while maintaining W’s standards of luxury and innovation. This position is crucial in delivering the W Costa Navarino commitment to unparalleled guest service. It is ideal for someone who thrives on creativity, enjoys solving challenges, and is passionate about creating unforgettable guest experiences.
Responsibilities
- Lead, motivate and supervise the team members, ensuring they well-trained and ready to deliver exceptional service. Delegate tasks and manage the daily workflow to ensure that all the guests’ requests are handled promptly and accurately
- Train new members on service protocols, communication skills, and the brand’s standards for guest interaction. Provide ongoing coaching to team members, helping them improve their skills and performance.
- Ensure that all requests are logged, tracked, and followed up on to guarantee completion and guest satisfaction. Maintain smooth communication between departments, ensuring everyone is aware of specific guest needs and preferences.
- Monitor the quality of services provided by the team, ensuring that they align with the hotel’s brand standards. Regularly review feedback from guests and make improvements to processes or services as needed.
- Service Innovation and Customization: Encourage the team to think creatively and come up with unique solutions for guest requests. Develop new service initiatives or experiences that can set the hotel apart and make a guest’s stay more memorable.
- Uphold the W brand’s unique style and standards in all interactions, ensuring guests feel the difference in every engagement.
- Provide feedback on team performance and guest satisfaction, identifying areas for improvement and offering solutions to elevate the service experience.
- Oversee the handling of guest requests, ensuring that they are met to the highest standards, no matter how unique or challenging.
Requirements
- One year of experience in a similar role within a hotel environment
- Degree in Business Administration with a focus on Tourism
- Strong understanding of hospitality standards, with a guest-focused mindset, empathy, and cultural awareness
- Proven ability to motivate and support team members through training, coaching, and effective delegation
- Clear and concise communicator with strong active listening skills and conflict resolution abilities
- Creative thinker with adaptability and experience in crisis management
- Skilled in coordinating across departments, prioritizing tasks, and maintaining meticulous attention to detail
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
