The Workforce Management Scheduler is responsible for forecasting workload, creating schedules, and ensuring adequate staffing coverage to meet operational demands. This role involves analyzing data, monitoring real-time adherence, and making adjustments as needed to optimize workforce efficiency.
Experience in workforce management, scheduling, or related roles.
• Proficiency in workforce management tools such as NICE, Verint, Aspect, or similar software.
• Strong analytical and problem-solving skills.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment and make real-time adjustments.
• Knowledge of labor laws and scheduling best practices.
• Strong attention to detail and data accuracy.
Careers at Sutherland. Find Great Talent with Career Pages. | powered by SmartRecruiters | Find Great Talent with a Career Page.
Be the first to apply. Receive an email whenever similar jobs are posted.
Understand the required skills and qualifications, anticipate the questions you may be asked, and study well-prepared answers using our sample responses.
Scheduler Q&A'sEnter your email address below to get notified whenever we find a similar job post.
Unsubscribe at any time.
