- Develop and implement strategies to reduce driver churn rates by identifying and addressing the root causes of driver dissatisfaction.
- Utilize agile, data-driven, and digital solutions to address driver needs and requirements.
- Design and execute programs to enhance driver remittance rates and create initiatives to improve driver retention across multiple cities.
- Collaborate with the Field Ops team to ensure prompt emergency response and accident management, prioritizing driver safety and wellbeing.
- Track and report daily driver activity, churn rates, and retention rates across various cities, using data to drive insights and improvements.
- Develop strategies to reduce driver inactivity and optimise resource allocation.
- Conduct periodic driver surveys in multiple cities to gather feedback and suggestions, and implement improvements based on the results.
- Manage driver health insurance programs and maintain an updated list of partner hospitals for driver healthcare needs in various locations.
- Resolve driver issues promptly, liaising with other departments as necessary, and ensure timely resolution.
- Keep track of significant driver milestones such as birthdays, births, payment progress, etc., and provide appropriate recognition and support.
- Organize regular town hall meetings and events to foster an active and engaging driver community, coordinating activities across cities.
- Generate regular reports on driver welfare metrics from multiple locations and present findings and recommendations to senior management.
Requirements
- Bachelor's degree in Business, Management, or a related field.
- Proven experience in managing driver welfare or a related role, with a track record of working in different cities or regions.
- Strong data analysis skills with the ability to derive insights from driver-related data.
- Excellent interpersonal and communication skills.
- Innovative and creative problem-solving abilities.
- Strong team and project management skills.
- Prior experience in the transportation, delivery, logistics, or vehicle financing industry is a plus.
Benefits
Want to Join Us? Here’s Why You Should…
At MAX, we encourage diversity and are open to meeting just about anyone with the right passion and skill set regardless of looks, gender, sexual orientation, colour, tribe, nationality, or disability.
The MAX Work Environment:
- Drive: We are building a team where everyone is a leader and therefore run on internal motivation
- Empathy: We have a clear understanding of the problem we are trying to solve and its impact on Africans, we are committed to providing a lasting solution.
- Humility: We are committed to continuous learning and improvement. We learn, unlearn and relearn
- Initiative: We welcome novel ideas and encourage creativity
- Diligence: We take great pride in our work.
- Candor: We value open and honest communication
- Collaboration: We are a team of passionate, innovative optimists, solving challenging problems and creating an impact.
- Bias for Technology: We automate everything
What You’ll Get:
- Competitive pay & benefits
- Flexible work and hybrid working model
- Unrivaled Learning and Development
