Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
W Costa Navarino is looking for a Welcome Desk (Reception) Team Leader. The selected candidate will be responsible for overseeing front desk operations. The successful individual will possess excellent communication and organizational skills, along with a strong ability to multitask effectively. This role is essential for ensuring a welcoming atmosphere and providing exceptional service to guests.
Responsibilities
- Responsible for providing professional and customer focused service to our guests, ensuring the creation of memorable experiences.
- Ensure that reception shifts run smoothly and efficiently, providing outstanding guest service, assisting Welcome Desk Agents, Guest Relations Agents, and Concierge.
- Check in/ Check out according to Marriott Brand Standards & legal requirements.
- Liaise with relevant departments, including housekeeping and maintenance, to address any problems or complaints made by guests.
- Welcome, recognize and thank Marriott Bonvoy members for their loyalty and deliver all benefits according to tier. Monitor / audit MBV enrollments ratio.
- Encourage efficient scheduling, workflows, communications, and office operations daily.
- Assist in training team members, coaching them and monitoring their performance, handling associates duties, delegation of tasks & planning of breaks.
- Ensure quality of data is maintained within the property management system enabling accurate guest history and sales information.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
- Monitor Room & HB upselling as per procedure and financial targets.
Requirements
- Minimum of 2 years of experience in the hospitality industry
- Degree in Hospitality of relevant field
- Proficient in Opera PMS with strong knowledge of Marriott platforms is preferred
- Fluent in English and the local language; proficiency in additional languages is an asset
- In-depth understanding of the Marriott Bonvoy loyalty program is preferred
- Ability to thrive under pressure while managing multiple tasks simultaneously
- Strong customer service orientation with a commitment to guest satisfaction
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
