⚡ WHO WE ARE:
Have you ever booked a hotel online? Then you’ve probably used D-EDGE without knowing it.
Mission 🚀: Every day, we help more than 18,000 hotels worldwide to develop their online visibility and sales through leading-edge cloud-based e-commerce solutions.
As a subsidiary of the Accor group, D-EDGE simplifies the life of independent hotels and hotel chains alike.
Figures 📊 : D-EDGE Is the European No1 and World No3 hotel distribution technology provider in hospitality. With a team of more than 500 experts located in over 20 countries, D-EDGE provides localized support, services, and tools. With its global network of 500+ partners, D-EDGE’s ever-expanding ecosystem is a positive place to do business and grow.
Values😍:
At D-EDGE we are driven by these 4 key values:
We care about people #PEOPLE FIRST
We dare to share #OPEN COMMUNICATION
We embrace change #ADAPTABILITY
We go the extra mile #GO BEYOND
At D-EDGE, we are looking for curious and involved people who want to innovate and disrupt the rapidly changing hotel market, people with a passion for digital and "Hotel Technology", ready to solve complex problems and design innovative applications, joining an agile and "bottom-up" structure where everyone is in charge.
Responsibilities & Skills
- Assist in the project management of websites being developed for APAC clients '
- High degree of accuracy and great attention to detail
- Ability to work independently, set short-term priorities and make good decisions
- Ability to follow procedures and policies
- Ability to perform repetitive duties with a high degree of accuracy .
- Ability to speak, read and write Japanese language at a business level, as you will be required to liaise with internal stakeholders in Japan Head Office and handle business documents in their native language.
- Manage relationships, requests, and ensure quality delivery for our customers:
- Assist clients in supporting them to understand how to navigate and use the hotel website.
- Assist clients answering to their requests and autonomously solving basic tasks or more sophisticated tasks with support of developers. -
- Provide on-call support / customer service to APAC customers for website related matters or concerns.
- Ensure project team, including management as appropriate, is continually updated, including successes, issues, concerns and feedback
- Work with the Quality Assurance (QA) team through the website deployment; good to have if got prior experience doing QA/QC (Quality Control) on websites.
- Skills and Experience
- Some work experience in the hospitality industry
- Familiarity on digital and marketing topics
- Willing to learn on using a Website Content Management System like WordPress CMS
- Languages: Good communication skills in both English and Japanese language proficiency is a must to liaise with Japanese-speaking clients and project stakeholders.
- For the Japanese language proficiency, at least a JLPT N1 or native level as you will be required to communicate frequently with Japanese clients and stakeholders.
