Juvare is a SaaS software company focused on developing innovative enterprise resilience solutions for government agencies, corporations, healthcare providers, and higher education. Juvare solutions have supported over 500,000 emergency response incidents in all 50 states and 20 countries worldwide. Juvare helps our clients prepare, connect, and respond to protect people, property, and brands.
Position: Technical Delivery Manager
Location: Atlanta, GA
Reports to: Vice President, Delivery
Overview:
We are looking for technical or engineering managers who want to use their skills to lead a team of technologists who build and support workflows on WebEOC, the industry-leading crisis and emergency management software used by institutions globally to make the world a safer place. Our leadership team works from our Atlanta office or remotely. We want team players who are not only excellent technologists, but also embrace our core values: innovation, collaboration, client focus, and accountability.
Juvare is a worldwide leader in emergency preparedness and critical incident management and response technology. Juvare means "to help". Our solutions empower government agencies, corporations, healthcare facilities, academic institutions, and volunteer organizations to leverage real-time data to manage incidents faster and more efficiently, protecting people, property, and brands. Juvare is an AWS partner, certified in Public Safety and Disaster Response.
Job Summary:
Technical Delivery Managers (TDMs) are experienced leaders who are responsible for managing a team or multiple teams of Technical Implementation Analysts (TIAs) performing system implementation and customization activities for Juvare clients. TDMs ensure that our TIAs have the appropriate training, supervision, and support to successfully deliver high quality work for our clients, on time, and within budget.
TDMs collaborate with key stakeholders in the Delivery Organization to ensure internal alignment on project expectations, success criteria, staffing, schedules, and budgets. In partnership with the VP, Architecture & Delivery, they will measure performance of their teams quantitatively and qualitatively and provide routine and timely feedback.
Technical Delivery Managers understand client expectations and develop their teams to maintain a high standard of delivery and continuously become better. They aren’t just technically astute, they are also team players, partnering with others across the organization to create processes that helps accelerate delivery, improve delivery quality and increase repeatability. They will leverage existing resources or create new shared technical and non-technical resources to ensure that their teams and the delivery process is consistently improving.
Successful TDMs will wear many hats and possess a unique combination of technical skills and business acumen as well as a do-what-it- takes attitude and be flexible with work schedule. They also understand that in the long run, focus on maximizing the performance of the team, not only their individual skill, is why they are entrusted with this role. They work hard to drive win-win situations not just with clients, but also with their peers.
Responsibilities:
Qualifications and Experience:
Skills/ Knowledge Requirements:
Additional Information:
This position is subject to compliance with the Export Administration Regulations ("EAR") and may require a U.S. person status verification.
This position requires access to information that is controlled by the Export Administration Regulations (“EAR”). A candidate must qualify as a “U.S. Person” or be otherwise eligible to access EAR covered materials through an EAR exception or license. A "U.S. Person" as defined by the EAR includes a U.S. Citizen, U.S. national, lawful permanent resident, refugee, or asylee.”
Candidates may be required to undergo an SF-85 background check for certain government-related projects.
As the Company is a partner with the United States government, this position may require access to sensitive government information. Accordingly, candidates must be capable of passing an SF-85 background check and obtaining public trust clearance if required.
EEO Statement
Juvare is deeply committed to building a diverse and inclusive team. We believe in equal opportunity for all applicants and encourage individuals from underrepresented groups in technology to apply. As an equal opportunity employer, we celebrate diversity and are committed to building and maintaining a diverse and inclusive workforce. All qualified applicants and employees will receive consideration for employment regardless of—and will be free from discrimination on account of—their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, physical condition, developmental disability, genetic information, or any other category protected under applicable law.
Any individuals with a disability requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to [email protected]. The e-mail should include a description of the requested accommodation and the position you’re applying for or interested in.
Affirmative Action: Juvare’s Affirmative Action Plan advances our principles of equal opportunity and supports that goal by enlarging our talent pool.
