We’re obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
What does a day in the life as a Web Application Developer Support look like?
- Add supplier tires in the website (what type of tire in US)
- Add API Keys credentials sample issue
- Assisting customer on the backend, creating widget on customer site, navigating website
- Wheels tire solution backend, ecommerce platform on tires, this is what they need to sell on dealership side
- Supporting client website, how to embed widget to their site, web developing
- Support the platform is the main task
- Pricing changes in website, example, supporting client widget, like pricing of tires
- Sample issue - Embedding widget to the website
What are the required qualifications of Web Application Developer Support?
- Minimum of 1 year experience in technical support/training environment or related is required
- Strong communicator and customer service with the ability to build lasting relationships, interpersonal, and influencing skills
- Strong initiative and outstanding work ethic
- Strong knowledge and understanding in Web App or API creation
- Good understanding of general software concepts
- Committed to learning and pursuing personal development
- Proficiency in Microsoft Office: Word, Excel, PowerPoint and Outlook
- Excellent interpersonal skills and the ability to collaborate effectively within a team.
- Willing to work on a night shift
Nice-to-have qualifications:
- Understanding of HTML and JavaScript
- Experience working with Google Analytics
- Experience providing virtual training sessions
- Experience in embedding widget to websites and website management
Ninja Perks and Benefits
*Full time employees
● Competitive compensation
● Adherence to government-mandated benefits
● Retirement Savings Program with Company Matching
● Life Insurance
● HMO on day 1
● Paid time off, birthday leave
● Bonus and incentive plans
● Opportunities for skills training and personal and professional development
● Employee Referral Program
● Beautiful office space (for onsite employees)
● Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
