Are you ready for an exciting new opportunity to work as a Sales Associate for IWC Schaffhausen? Our Swiss luxury watches and chronographs are built to last for eternity – responsible in our way of treating our planet and its resources, and respectful of the people who wear our timepieces with joy.

Our strength lies not in our similarities but in revealing the exceptional diversity of our cultures and colleagues. We leverage the advantage of being a global company with an international workforce. We employ the best experts who we trust to make informed decisions, who dare to implement their ideas and who take ownership of their actions.

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

This store is owned and operated by REEDS Jewelers, with an IWC branded storefront and exclusively sells IWC Schaffhausen products. REEDS Jewelers celebrates our 78th Anniversary in 2024. We’re family owned and operated with the highest standards of quality merchandise, superior customer service, and industry ethics. To learn more about us, visit our careers page at REEDS.jobs.

If you’re excited to drive IWC’s business, we want to connect! Please submit your resume for immediate review.

KEY RESPONSIBILITIES 

• Hosting clients and other stakeholders with the ability to provide personalized customer experience
• Acknowledge selling of watches, accessories and services as main task and exceeds turnover targets set by the Boutique Manager
• Identify and/or create sales opportunities inside and outside boutique environment to activate network to recruit prospects and clients
• Find ever new and creative means to exceed client’s expectations
• Establish strong personal relationships with clients from different backgrounds.
• Support these relationships through constant focus and attention on CRM. Develop and maintain client database and manage clienteling activities on a day to day basis.
• Handle customer service requests and respective processes.
• Know IWC’s history, products and partnerships as well as the watch and luxury industries.
• Deliver outstanding client service and treatment to make a clear difference vs. competition.
• Act as a brand ambassador in and out of the boutique. 
• Organize and execute all operational tasks in detail and with care.
• Maintain the boutique according to global IWC visual merchandising standards.
• Be part of a boutique team and support the overall organization of the boutique with a strong team approach.
• Take on a championship role (Visual Merchandising, Operations, Customer Service, CRM etc) to participate to the boutique administration and elevate the BTQ KPI.

Requirements

Qualifications

• 3-5  years of experience in sales or hospitality preferred
• Comfortable with Video chat softwares
• Strong Team player mindset
• Excellent communicator with ability to develop strong networks
• Curious and resourceful. Able to work independently on creating sales leads.
• Result-oriented and driven
• Strong selling skills   
• Accountable and reliable
• Able to handle large diversity of tasks in a timely manner, very organized and disciplined
• High emotional intelligence and general education
• Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behavior
• Able to adapt approach individually to respective client
• Open and outgoing personality
• Demonstrate eagerness and enthusiasm to learn and grow
• Creative, curious and versatile with good interpersonal competences and empathetic
• Has perfect manners and can maintain a conversation elegantly

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.