We're Cruise, a self-driving service designed for the cities we love.
We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
The Watch Officer supports 24x7 overwatch of Cruise Autonomous Vehicle “AV” Operations. In this role, you will be a core member of The Bridge in our centralized Operations Control Center in Scottsdale, AZ. Across all markets, you will provide oversight to all potential issues or disruptions that may impact the fleet, escalate appropriately, and provide proper support within the correct response actions. You will use various tools, technology, and intelligence to coordinate a diverse set of operations team members.
What you’ll be doing:
Provide support with the entire AV fleet through a combination of direct monitoring and connecting with several functions that interact with the fleet and customers (AV Operations, Remote Assistance, Customer Support, Global Security, Incident Management, etc.).
Escalate operational irregularities to the OCC Duty Manager.
Assist in compiling the daily operational plan documents; identify and suggest plan modification for constraints as they arise.
Monitor operational execution relative to daily plan, consolidating operational information into clear and concise shift summaries, briefings, and company-wide reports and disseminate to leadership and commercial operations review.
Gather incident facts to document non-nominal events.
Develop and update Standard Operating Procedures.
Serve as a centralized information hub in support of operational partners.
Learn cross-functional duties and cover other positions as necessary.
Assist in the identification, triage, and reporting of crisis events, coordinating with Incident Management and Emergency Response teams.
Complete other tasks as directed by OCC leadership.
What you must have:
Bachelor's degree and 5+ years of relevant work experience in an operational environment.
Dynamic personality well-versed in leading by example.
Ability to take a lead role managing through high pressure operational situations.
Committed with a can-do, team-player attitude.
Ability to learn and use various technologies and tools.
Exceptional attention to detail.
Excellent written and verbal communication along with the ability to coordinate and work with many different organizations and team members.
Bonus points!
Experience in start-up or tech companies
Experience working in the autonomous vehicle industry
Experience supporting rapidly scaling organizations
Experience in an OCC or similar environment
The hourly range for this position is $33 - $35/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.
Our benefits are here to support the whole you:
Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver’s license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.
No Application Deadline
