Warranty Specialist

Find Your Career With LiftOne

We’re a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country’s supply chain and enabling critical goods to be delivered to homes and businesses. We’re a privately held company, and pair our scale with a strong foundation in our culture and values. This combination gives us a competitive advantage in the market and helps make us a trailblazing organization that is built to last.

We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company. Learn more about what it means to become a team member with LiftOne.

Summary

Provide field support in all areas of warranty for operations.

Essential Functions

• Partner with service departments on Warranty work orders to maximize claim effectiveness.
  • Utilize warranty knowledge to validate repairs are warrantable.
  • Track diagnostic time and communicate overages.
  • Review reports and portal responses from OEMs and respond with branch collaboration.
• Serves as a liaison between branch operations and OEM manufactures to resolve issues related to warranty work orders and policy disputes.
• Collaborate with Training department to develop and implement Warranty Policies and Procedures training for branch customers and technicians. Conduct trainings frequently to ensure team is up to date on best practices.
• Monitor and track recovery of warranty invoices (claimed vs. paid). Communicate any variances with branch management and best practices for continuous improvement.
• Investigate outstanding claim invoices and collaborate with OEM partners to resolve issues.
• Manage process for warranty parts return when requested by OEM partners.
• Tracks and reports Warranty quality metrics for LiftOne (Tech Lost Time, Lost Revenue, Late Fees, Rescinded Claims, etc).
• Analyze warranty claims and report trends in warranty work orders such as frequency in trucks, parts, etc.
• Other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• Associate’s degree from two-year college or university; or one to two years’ related experience and/or training; or equivalent combination of education and experience.
• 2+ years material handling industry experience (required)
• 2+ years warranty experience (preferred)
• 2+ years mechanical problem solving experience (preferred)
• 30% travel expected, valid drivers license
• Computer Skills: Experience with Windows based programs, Microsoft Office (Word, Excel, Outlook and PowerPoint), SAP, ServiceMax, Power BI

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Use of addition, subtraction, multiplication, and division as it relates to the function.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee must frequently lift, carry, push, pull and /or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all our employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.

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