Warehouse Operations Manager

Job Title: Warehouse Operations Manager

Type of employment: Permanent (40 hours a week) 

Location: Onsite

About ZigZag Global  

  
We are Returns! We’re an award-winning eCommerce returns business founded in 2015 by our CEO, Al Gerrie. We live to push boundaries of smarter returns and we want a thriving retail world where every customer experience is both delightful and considered, everything we buy can be loved and re-loved and preserving our planet is part of the fabric of how we shop.   

Today, more than 200 companies across 130 countries use our SaaS platform to help reduce the cost, friction, and impact of returns. Part of our leading Enterprise retail clients are Inditex (Zara, Bershka, Pull&Bear, etc.), Superdry, Sports Direct, The Hut Group, Swarovski, not to forget the Whitelabel partnership with the world’s biggest logistics businesses like DHL, Evri, SkyNet and FedEx.  

In March 2021, ZigZag was acquired by Global Blue, an industry leader in tax free shopping. Strengthening our reach across the global retail industry and allowing us to continue to do what we do best, help retailers manage and re-sell their returns.   

At ZigZag, we embody a set of values that lies at the core of our workplace culture. Our dedication to the Start-up Spirit, Human Heart and Grown-up Mindset defines our collaborative spirit and shapes our collective success. 

Key Objective

Day to day management of the warehouse operation, customer return functions and associated processes/procedures.

To supply a first class service, both internally, to all areas of the business, and externally to ZigZag Global customers and suppliers. To develop and maintain a clear and scalable logistics strategy to support the growth of ZigZag Global.

Main Duties & Responsibilities

• Manage the day to day operation of the warehouse and team.
• Warehouse operations HR objectives including recruitment, training, support & development of the warehouse operations team; creating, documenting & enforcing workflows, policies and procedures
• Act as a role model to Team Managers and Warehouse Assistants, promoting appropriate behaviours and encouraging a fair and inclusive working environment where people feel safe and secure to work.
• Manage the security of the warehouse and parcels, develop protection and access policies and procedures.
• Manage the receipt and despatch of returns to the Warehouse ensuring items are dealt with promptly and performance requirements are met.  Achieve warehouse operations and organisation mission by completing related results as needed.
• Ensuring the highest operational standards are deployed at all times.
• Responsible for investigating unidentified returns, team & carrier performance, reporting the information to relevant stakeholders and initiating corrective actions.
• Develop warehouse design by planning layout, process workflow, staffing levels, space requirements, and equipment layout
• Meet warehouse operations financial objectives by optimising load patterns of linehauls & pallet services
• Ensure the warehouse is compliant with current Health and Safety regulations and that the warehouse team is trained appropriately. Following, and enforcing standards and procedures; complying with legal regulations.
• Responsible for maintaining and re-ordering of general consumables as agreed.
• Liaise with external suppliers as required.
• Develop and comply with expected standard operating procedures.
• Maintain regular communication with line manager & key ZigZag stakeholders
• Any other reasonable duties as and when requested.

Warehouse Operations Manager Skills and Qualifications:

Managing Processes, People Management, Supervision, Data Entry Skills, Data Entry Management, Data Processing, Dependability, Reporting Skills, Analysing Information , Dealing with Complexity, Deadline-Oriented

Requirements

• Previous experience within a Warehouse Management role
• Experience within Ecommerce distribution
• Ability to work on multiple projects simultaneously
• Great attention to detail
• Willingness to be hands-on with returns parcels
• Excellent spoken and written English.
• IT Skills an advantage, e.g. Word, Excel and you will be expected to use our own software.
• Occasional travel for training and meeting colleagues may be required.

Benefits

Passionate and Collaborative Minds Wanted: 

You’ll join a brilliantly diverse group across Europe. We believe a business is strongest when its teams are both inclusive and diverse. We recognise and aim to challenge everyday biases, remove obstacles to inclusion and ensure all our people can thrive and be themselves.  

If you are passionate about making a positive impact, caring for both colleagues and clients, and embracing a collaborative mindset, we invite you to apply. Join us in building a workplace where every contribution matters, and each team member feels a profound sense of belonging and value.