Hourly Rate: $18.00 - $23.00
POSITION SUMMARY
The primary responsibility of the Warehouse Associate (Receiver) is to ensure the accurate receipt and processing of customer orders while providing timely and efficient service. This role requires the ability to be detail-oriented, organized, and capable of effectively communicating across departments. Strong multitasking abilities, basic systems knowledge, and a focus on maintaining high customer satisfaction are essential to this role.
POSITION QUALIFICATIONS
Order Processing:
Receive and review customer orders via phone, email, or online platforms.
Accurately input orders into the system, ensuring all details are correct.
Verify inventory levels and notify customers of stock availability or delays.
Assist with physical inventory of products.
Communication and Coordination:
Work together with the sales, warehouse, and shipping teams to ensure smooth order fulfillment.
Provide customers with updates on order status, including shipment tracking details.
Address customer inquiries and resolve order-related issues promptly.
Documentation and Reporting:
Maintain accurate records of orders, transactions, and correspondence.
Generate order reports and provide insights to management as required.
Compliance and Quality Assurance:
Ensure compliance with company policies and industry standards during order processing.
Conduct regular audits to identify discrepancies and implement corrective actions.
Assist management with additional tasks as necessary.
