Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
W Costa Navarino is looking for Waiters/Waitresses. The selected candidates will play a key role in delivering exceptional customer service by efficiently taking and processing guests’ orders, as well as serving meals and beverages. Their goal is to ensure maximum guest satisfaction daily, through timely, friendly, and effective service.
Responsibilities
- Prepare and organize mise en place based on daily outlet needs, to ensure smooth operations as per brand standards.
- Excellent knowledge of menu and retail items, demonstrating selling and upselling skills, as per outlet goals.
- Greet and welcome guests in a courteous manner. Take orders using the PDA system and serve with accuracy, following brand standards and H&S protocols. Make recommendations to guests, as per outlet targets.
- Maintain and adhere to billing policies and procedures, ensure client’s personal data protection.
- Communicate special requests from guests to the F&B and culinary team, regarding allergies or specific preferences, to ensure excellent customer service is provided.
- Carry out position allocated tasks during shift and provide a detailed handover at the end of the shift, focusing on continuous improvement on a daily basis.
- Manage guest’s expectations, and attend to their needs, in a proactive and positive manner.
- Assist in all BOH preparations when necessary, ensuring teamwork and effective communication is maintained.
- Maintain high standards of personal hygiene and preserve a clean and tidy work area at all times.
- Follow all H&S rules, hotel policies, SOPs and Brand Standards at all times. Guide and encourage team to do the same.
- Attend all trainings and seminars provided by the company and continuously remain updated for all trends and market news
Requirements
- Two years of experience as a Head Waiter in a luxury dining environment
- High School Diploma
- Fluent in English and Greek
- Excellent verbal and written communication skills
- Strong multitasking abilities with flexibility and a positive attitude
- Proficient in MICROS and POS systems
- Basic knowledge of wines
- Strong customer service skills, including effective selling and upselling techniques
- Ability to train and lead team members effectively
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
