Running a business is hard, we make it easier. We provide an all-in-one business credit card & spend management platform, built for SMEs. Over 200,000 small businesses have spent more than £8 billion on their Capital on Tap Business Credit Cards.
Vulnerable Customer Officer
Are you compassionate, experienced, and resilient? We're on the lookout for a dedicated Vulnerability Officer to join our team. In this role, you'll play a crucial part in providing specialised support to our customers who need extra care due to vulnerability. As a Vulnerable Customer Officer, you'll be at the forefront of assisting customers facing challenging circumstances. Your primary responsibility will be to handle escalated inbound calls from customers identified as vulnerable. You'll conduct thorough assessments of their accounts, ensuring that each case receives the attention and care it deserves. Collaborating closely with our customer-facing teams, you'll provide invaluable support and share your specialised knowledge to ensure our customers are treated with empathy and respect.
Responsibilities:
What we're looking for:
What you'll get in return:
💷 Starting salary £26,000
🏥 Private Healthcare, Worldwide Travel Insurance and Dental Cover through Vitality
🎁 Anniversary Rewards (£250, £500, £1000, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays) (pro rata)
📖 Annual Learning Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices
Here at Capital On Tap we place emphasis on continuous learning and have built an environment where we can make it possible every day! Internal growth is important to us and our goal is to guide every employee to realise their career aspirations and strengths. Why not check out here what you need to do to progress in this role at Capital on Tap.
Check out more of our benefits, values and mission here.
If you want to keep updated on future opportunities at Capital on Tap follow our company page here.
We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves. We welcome, consider and encourage applications from anyone that shares this passion.
If you want to progress your career within a fast growing, profitable fintech then click apply (all we ask for is your CV and contact details) and we will get back to you within 3 working days
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