Main Areas of Focus: Donation management, strategic fundraising leadership, moves management, CRM oversight, revenue analysis
Location: Remote - U.S. only.
Eligibility: charity: water is fully remote and hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future
JOB HIGHLIGHT
The VP of Revenue Operations & Analytics will oversee a team focused on donor data insights and analysis, ensuring CRM data hygiene, timely donation processing, donor lifecycle creation, and tracking, and providing analytical support to drive performance across all revenue channels and segments.
JOB SUMMARY
Reporting to the Chief Revenue Officer, you will manage and continuously improve the operations of our fundraising teams and the data that supports and informs best-in-class donor acquisition, experiences, and stewardship. Working together with the Finance and Technology teams, you will collaboratively recommend data structures and key metrics, implement data solutions and processes that support automation, moves management functions, and reporting that fuel revenue growth. You’ll focus on improving functions that support effective, analytically driven, and strategic operational decisions throughout prospect/donor lifecycles and end-to-end development processes.
YOU’LL BE RESPONSIBLE FOR…
● Partnering with the CRO and senior leadership to provide data-driven insights that help define and execute the fundraising strategy
● Designing and delivering self-service tools to empower revenue teams to monitor activity, effectiveness, productivity, and performance
● Building, mentoring, and guiding a high-performing Revenue Operations team to drive revenue growth strategy and donor experience
● Delivering on charity: water's unique business model (proof and transparency) by mapping and systematizing an optimal end-to-end donor process - from donation processing and classification to final donor impact reporting
● Leveraging donor analysis and insights that inform the development of enterprise audience cohort segmentation strategy and donor journeys
● Overseeing management of the Salesforce database; working with Finance and Technology teams to ensure data hygiene, and that data structures can support a single stream of truth to various functions across the organization including performance metrics, product analysis, financial reporting and analysis, and donor reporting
● Integrating the inventory management system with our CRM to enhance efficiency
● Partnering with key stakeholders across the organization to ensure all functions are aligned, to deliver on our donor promise
● Working with leadership and cross-functional stakeholders to refine and study multi-year data, donor engagement, and value proposition strategy to drive revenue growth
● Creating and maintaining documentation for all Development Operations processes and protocols
● Taking ownership of the experience and administration for all donor products, including bi-annual donor reporting, and ongoing communications, liaising with Programs, Creative, Marketing, and Product teams to execute on the donor promise
● Collaborating on strategy and coordination for new supporter cultivation and existing supporter stewardship including donor research and prospecting
● Working with the UK charity: water team to streamline reporting for UK donors
● Ensuring key outcomes on data structures and reporting factor in input from all teams using that data or reporting
● Representing fundraising teams in cross-functional projects, as well as project managing fundraising operations initiatives that will impact the allocation of donors and the accuracy of our reporting and stewardship
YOU MUST HAVE…
● Bachelor’s degree in Business Administration, Finance, Management, or a related field required; Master’s degree preferred
● At least 10 years of progressive experience in revenue operations or strategic fundraising leadership within a nonprofit or sales environment
● Proven experience in overseeing CRM systems (Salesforce expertise preferred), with a strong focus on data hygiene, management, and integration of CRM with inventory management systems to support seamless operations
● Strong ability to analyze donor data and develop insights that inform strategic fundraising initiatives. Experience in designing and implementing metrics-driven strategies that enhance donor acquisition, engagement, and retention
● Exceptional Leadership Skills and demonstrated success in building, mentoring, and leading high-performing teams with a strong team culture
● Extensive knowledge of best practices in philanthropy and donor management
● Experience with advanced data techniques including data mining, complex predictive modeling, and other real-time pattern detection methods
● Experience in creating impactful data visualizations and self-service tools that empower revenue teams to monitor performance and productivity effectively
● Experience presenting insights to senior leadership and key stakeholders
YOU’LL BE SUCCESSFUL IF...
You’re a leader
You thrive in a creative, inventive, fast-paced start-up environment, collaboratively working with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments as well as guide your own team to success.
You're action-oriented
You see something that needs improvement, and you take action. You love to find opportunities and are not afraid to roll up your sleeves and dive into complex revenue challenges.
You’re very adaptable
You're unfazed by the constant change of a fast-growing organization. You’re able to develop and structure projects, manage expectations, and work autonomously.
You are a collaborator
You seek to work and build trust across the organization, build consensus on cross functional projects, and ensure outcomes don’t create siloed, duplicative, or inefficient processes.
You see the bigger picture
You're able to break a large project into bite-size pieces while always keeping your eye on the big goal. You have the strategic prowess and social intelligence required to help build scalable models that leverage charity: water's brand, assets, relationships, and opportunities. You think two steps ahead and can see how complex initiatives connect together for maximum impact.
You’re an excellent listener
You listen to your team and are able to interpret it and offer solutions that make sense for charity: water. You are able to read between the lines and manage the expectations of the organization. You can pick things up quickly because you’re a pro at absorbing information.
You’re organized and detail-oriented
You can handle and prioritize multiple projects of various origins at once. You can turn any meeting or email thread into actionable and prioritized items for multiple people. You understand that presentation matters and make sure your internal and external outputs are always of the highest quality.
You're trustworthy and professional
You've proven you're equipped to handle and maintain confidential information. You're set on
learning all the ins and outs of the org so that you can handle any question that comes your
Way.
TEAM OVERVIEW
The Revenue team, which includes Development Operations, Key Relationships, Key Relationships Experience, Marketing & Growth, and Brand Partnerships works diligently to support the organization through best-in-class marketing, fundraising, and donor stewardship. They focus on elevating the brand, inspiring current and potential charity: water donors, and finding creative ways to surprise and delight all who engage with the organization’s story.
The Development Operations team is at the core of charity: water’s business model and works to ensure we make good on our donor promise at scale. The team works diligently to bring all teams into alignment around our data infrastructure and donor operations. They are constantly looking for efficiencies and ways to systematize an optimal end-to-end major donor journey, from donation processing to final donor reporting.
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 17.5 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
401k plan + employer match
Medical covered at 80% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
2-4 annual travel requirements to spend quality in-person time with the team
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.
