About Us
Verana Health, a digital health company that delivers quality drug lifecycle and medical practice insights from an exclusive real-world data network, recently secured a $150 million Series E led by Johnson & Johnson Innovation – JJDC, Inc. (JJDC) and Novo Growth, the growth-stage investment arm of Novo Holdings.
Existing Verana Health investors GV (formerly Google Ventures), Casdin Capital, and Brook Byers also joined the round, as well as notable new investors, including the Merck Global Health Innovation Fund, THVC, and Breyer Capital.
Our team is reinventing how medical research happens with data and technology. This is a company built by and for people who are looking to get out of their comfort zone and try new things, who want to learn and grow quickly, and who seek to be part of a mission-driven team committed to improving patient lives.
Our headquarters are located in San Francisco and we have additional offices in Knoxville, TN and New York City with employees working remotely in AZ, CA, CO, CT, FL, GA, IL, LA, MA, NC, NJ, NV, NY, OH, PA, SC, TN, TX, UT, VA, WA, Washington D.C. All employees are required to have permanent residency in one of these states. Candidates who are willing to relocate are also encouraged to apply.
Vice President of Customer Services
About the Role:
As the Vice President of Customer Services, you will play a pivotal role in overseeing all aspects of customer and centralized support within Verana Health. You will be responsible for ensuring exceptional customer experiences while also driving fiscal performance and project implementation efficiency. The ideal candidate will possess a strong financial acumen, understanding project margins, gross margins, and utilization metrics. Additionally, this role will oversee the management of project implementation services, including: data implementations (real-world evidence studies, direct data access/DaaS) and clinical trials SaaS products. This role requires a hands-on approach, with the ability to roll up your sleeves and dive into the details when necessary.
Key Responsibilities:
Financial Management
Project Implementation Services
Customer Service Excellence
Centralized Support
Basic Qualifications:
Benefits:
Final note:
You do not need to match every listed expectation to apply for this position. Here at Verana, we know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.
Caution to Job Applicants: Be vigilant against potential scams. Verana Health will never ask for payment or personal information upfront. Verify company details, cross-check job offers, and trust your instincts. Any legitimate job offer will be received by a Verana Health email account (not via gmail, text or other means) Report suspicious activities to protect yourself and others in the job-seeking community.
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