VP of Channels and Alliances
What We Do: AI Services Management (AISM)
Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.
Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
The Team
We are a small but passionate team of 100+ based in the Bay Area. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.
The Role
As the VP of Channels and Alliances, you will be responsible for developing and executing our global channel and alliance strategy. You will build and nurture relationships with key partners, create new revenue streams, and expand our market reach.
Key Responsibilities
- Develop and implement a comprehensive channel and alliance strategy aligned with our company's goals
- Build and manage a high-performing team of channel and alliance professionals
- Identify, recruit, and onboard strategic partners (resellers, system integrators, MSPs, technology partners)
- Design and execute partner programs, including training, certification, and incentive structures
- Collaborate with Product, Marketing, and Sales teams to ensure alignment and support for partner initiatives
- Develop and track key performance indicators (KPIs) for the partner ecosystem
- Represent the company at industry events and foster relationships with key decision-makers
- Drive partner-sourced and partner-influenced revenue growth
- Ensure partner satisfaction and success through ongoing engagement and support
Qualifications
- 10+ years of experience in channel sales, partnerships, or alliances, with at least 5 years in a leadership role
- Proven track record of building and scaling successful partner programs in the enterprise SaaS industry
- Strong understanding of enterprise sales cycles and the role of partners in complex B2B environments
- Experience with both traditional reseller models and cloud/SaaS partnership structures
- Excellent communication, negotiation, and relationship-building skills
- Strategic thinker with the ability to execute tactically
- Bachelor's degree required; MBA or advanced degree preferred
Benefits of Aisera
Fun place to work
Demanding job
Great team
Great opportunity
Aisera Benefits
Medical, dental, and vision benefits
Holidays and flexible PTO
Paid family leave
401(k) plan
Stock Options
Employment Assistance Program
