VP, Marketplace

Our mission: Healthie powers virtual-first care delivery while improving access to healthcare and enabling better healthcare outcomes through technology.

We build infrastructure that all healthcare organizations need to perform virtual-first care. Between our EHR, scheduling, and patient engagement solutions, Healthie’s API-first approach makes it easy for organizations of every size to build, customize, and scale their business.

Today, we power thousands of organizations – ranging from small private practices, to digital health startups and multi-billion-dollar healthcare companies. Leveraging Healthie, our customers deliver care to millions of patients, across the full spectrum of healthcare services – from preventative health & wellness to complex chronic care management. 

We believe that the future of healthcare delivery is virtual-first, longitudinal, and collaborative. Learn more at https://www.gethealthie.com/

Healthie is seeking a results-driven, organized, & hands-on VP of Marketplace who will lead our efforts to scale our rapidly growing marketplace ecosystem, which launched in 2024 and currently consists of 55 partners. Following in the footsteps of many successful ecosystems like Shopify, Twilio, and Stripe, Healthie is building an interconnected ecosystem to support health tech innovation and enable our providers to access the thousands of possible tools to deliver personalized, longitudinal care. 

The VP of Marketplace will be responsible for executing on Healthie’s marketplace strategy. This role will focus on both the supply and demand sides of the marketplace, including partner acquisition and relationships, customer utilization, and new venture opportunities for the business. This is a phenomenal role for an ideal candidate, who will have direct experience scaling a SaaS marketplace leveraging a growing existing customer base. 

What you’ll be doing and held accountable for:

Lead Healthie’s Marketplace

• Own P&L: Execute a comprehensive, financially responsible strategy that aligns with Healthie’s business goals
• Drive utilizations of Marketplace partners: Building strong relationships with our partners to build win-win-win-win customer experiences in health tech
• Scale New Opportunities: Identify opportunities to build, buy, and partner to build a best-in-class experience for Healthie’s customers 

Enable Full Lifecycle of Vendor Partnerships across the Ecosystem

• Build the Partner Ecosystem: Ensure that prospective and existing partners - which include technology offerings, apps, and service providers - are taken care of within Healthie’s ecosystem which includes experience, value, knowledge of ways to integrate into Healthie’s APIs, marketing opportunities, and more. Lead user acquisition, partner onboarding, and maintain supply-demand balance. 
• Build relationships with Marketplace Partners:  Own customer support and experience for marketplace partners  
• Enable beautiful experiences within Healthcare: Understand and work within the important regulatory guidelines as set forth by HIPAA and ONC to drive seamless and compliant integrations across parties. 

Build team and processes for scale

• Scalable Systems & Operational Excellence: Develop scalable systems for partner management, financial tracking, and legal compliance. Own and constantly improve your KPIs which will include integration utilization, partner NPS and revenue. 
• Lead and mentor a team: Build and lead a high-performing team, fostering a culture of collaboration and continuous improvement across departments, driving marketplace success and long-term scalability.
• Product & Technology Collaboration: Work closely with product and engineering teams to enhance marketplace features, improve user experiences, and integrate new services. Make strategic decisions that strengthen partner relationships and support marketplace growth.

Qualifications: 

• You’ve done this before: At least 5-8 years working directly within B2B SaaS marketplace or platform-based businesses. This includes getting into the day-to-day operations, understanding what makes a marketplace run smoothly from the ground up—whether that’s managing vendor relations, tweaking pricing models, or stepping in to fix operational bottlenecks. You’ve spent time in, and enjoy, the trenches to make things work. 
• You Enjoy Execution: While you own strategy, you are action-oriented and learn by doing - whether it’s onboarding vendors, brainstorming with partners on the best ways to integrate, and finding ways to scale processes - you get in the weeds. You know what it’s like to build the plane while flying it, troubleshooting real-world issues and creating repeatable processes along the way to fuel growth.
• Team Leadership by Example: You lead by example and care about team building & ensuring that you provide ample opportunity for mentorship and growth. 
• Exceptional communication skills, both written & verbal.
• Grit: You have a bias towards execution. You maniacally focus on getting the job done, and nothing slows you down. 
• Mission driven: You have a passion for healthcare and want to work at a place that cares deeply about helping to improve patient outcomes and experiences.
• Embody Good Citizen Principles: You incorporate Healthie’s values (Respect, Reliability, Resilience) & no ego in your work.

Why you’ll love working at Healthie:

• High caliber team: make an impact on something that truly helps people alongside an incredible, high performing team
• Respectful culture: Egos get checked at the door! We take immense pride in self awareness and teamwork
• Big mission: we're expanding access to healthcare and enabling better outcomes through technology
• Big market and big upside in sales: Our product has strong product-market fit in a huge market with strong demand
• The challenge: make a big impact by joining a fast-growing team in its early stages of scaling
• We care about diversity: diversity allows us to build an excellent patient experience. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

In addition to finding people who are truly excellent at what they do, we take our core values at Healthie seriously:

Respect: "Make improvements, not excuses. Seek respect, not attention." We approach our work with a quiet-ego, open-mindedness, and gratitude. We collaborate with kindness and are respectful toward each other and the work we contribute. We embrace diversity of thought as an advantage and create space for differing perspectives and methods. We recognize that no one person is more important than another, no task is beneath us, and each person’s work is valuable to our success.

Resilience: “When the going gets tough, the tough gets going." No matter the challenges or setbacks we face, we find a way to push forward with grit and determination to reach our goals. Together, we are unified in our mission and know no bounds.

Reliability: "With great power comes great responsibility." Healthie builds business-critical, healthcare-critical software, and we take great care to both safeguard client information and ensure that our platform and team are able to handle anything that comes our way. We show up for our team, our customers, and our product with reliability. We say what we mean, and we do what we say.

Logistics

Location: NYC 

This is a full-time position.

U.S. work authorization is required, Healthie does not provide sponsorship.

The base salary for this role is $190,000 - $220,000 per year + annual company bonus and benefits

The target salary range for this position is part of a competitive total rewards package. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

An overview of Compensation, Equity, & Benefits Provided by Heathie

We believe in supporting the personal and professional success of our team members, and offer a three-part package to our employees. Note: We will continue to improve on these benefits, so the below list is always subject to change.

Part 1: Compensation and Rewards:

• Base Salary: A competitive salary in line with your experience & industry standards. Our People & Finance teams benchmark all salaries using Pave. Pave provides real-time data and compensation management workflows that enable us to make fair and defensible compensation decisions.
• Stock options: In addition to competitive and benchmarked salary, Healthie offers equity with a traditional 4 year vesting schedule, and a one year cliff.
• Company-wide, performance bonus: We offer employees an annual company-performance basis according to our revenue goals. If Healthie succeeds, you succeed. 
• Retirement Planning: Employer sponsored 401(k) match of up to 4% 
• Commuter Benefits: Use pre-tax dollars that are deducted directly from your paycheck, so you can get to work with a little less effort.

Part 2: Health and Wellness for you and your family: 

• Medical, Dental, Vision: benefits start on the first day of the month following your start date. Healthie provides $520 per month stipend toward your healthcare premiums which fully covers most plan options for the employee and part of the dependents premium. HSA and FSA plans available.
• One Medical: You and your dependents also receive an individual One Medical account which is valued at $199 a year per user (available in select locations)
• Nutritional Care: Access to Nutritional Coaching through one of our nutritional care partners
• Mental Healthcare: Access to Talkspace for Mental Healthcare with Aetna Medical enrollment, 1 year membership + 1 live video visit/month and unlimited messaging.
• Virtual Care: Access to Teladoc for 24/7 virtual care. Membership is free, regular copays apply.
• Sick Days and Medical Leave: Take the time you need to recover when you’re sick. Healthie provides 7 days paid medical leave if you’ll be away from work due to illness or injury for more than 7 consecutive work days.
• Fitness Perk: Monthly Fitness Stipend, $40 per month towards gym memberships, fitness classes, massage, etc.
• Parental Leave: 16 weeks of paid parental leave
• Fertility Care: Access to fertility care support through Kindbody, 20% of all services, regular copays apply.
• Additional Coverage: Life and disability coverages
  • Employer-Paid Life and AD&D: Basic life Insurance so you and your loved ones are covered in case something happens.
  • Employer-Paid Short Term Disability Insurance: If you’re disabled from illness or injury for a short period of time, this policy will make sure you’re financially covered up to $1000/week, so you can focus on getting better.
  • Supplemental Life Insurance: Offered to everyone on Justworks, this insurance policy gives you extra peace of mind, including automatic deduction

Part 3: A world-class culture you can thrive in:

• Flexible work environment: 70% of Healthie team members work fully remote and 30% work in a hybrid model from our New York City (Midtown) office
• Values-driven culture: No ego policy in line with our Core Values: Respect, Resilience, & Reliability
• Computer: A MacBook is issued to all full-time hires
• Learning & Development: Up to $400 each year
• Co-working Membership: Up to $300 per month 
• Home Office Stipend: Up to $500 every other year
• Open Vacation Policy: flexible paid time off in addition to 12 paid holidays throughout the year

Interview Process

Resume Review

• Round 1: Initial Interview- 30 minutes (Director of Talent)
• Round 2: Interview- 
• 30 minutes (Chief of Staff)
• 30 minutes (VP Finance)
• Round 3: Group Round- 45 minutes (VP, Engineering + Director Customer Support, CEO)
• Round 4: Executive Interview- 40 minutes
• 20 minutes, COO
• 20 minutes, CTO

Reference Check

Healthie participates in E-Verify.