The VP, Enterprise Client Engagement enhances our delivery process, improves customer experience, and strengthens our partnership with Microsoft by aligning closely with Enterprise customers and overseeing their entire journey from delivery to post-sales support.
Key Responsibilities:
Oversee Customer Journey: Manage the entire customer journey for Enterprise clients to ensure seamless alignment between delivery, sales, and Microsoft.
Align with Microsoft and Sales GTM: Work closely with Microsoft and the Sales GTM function to align delivery strategies with customer and market needs.
Enhance Delivery Process: Implement strategies to improve delivery processes, ensuring high customer satisfaction and efficient project execution.
Financial Performance: Own and manage the organizational P&L for the Enterprise Delivery GTM function, ensuring financial targets are met.
Customer Escalation Point: Serve as the primary escalation point for customer concerns, driving resolution and maintaining strong customer relationships.
Bachelor’s degree in Business Administration, Project Management, or a related field.
15+ years of experience in delivery management or a similar role.
Strong understanding of delivery processes and customer journey management.
Excellent leadership and strategic thinking skills.
Experience working closely with Microsoft and aligning with sales functions.
Proven track record of managing organizational P&L and achieving financial targets.
Advanced communication and negotiation skills.
Competencies
Teamwork
Impact and Influence
Process Improvement
Client Focus
Strategic Thinking
Adaptability
#REMOTE
#LI - JH1
We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability
Base Salary Pay Range*: $190k -320k
*The current applicable Base Salary Pay Range for this role is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills relevant to the role, internal equity, alignment with market data, or other law.
Other Compensation / Benefit Overview
In addition to Base Salary, the successful candidate may be eligible to participate in the following plans / programs, upon satisfying all hiring requirements:
• Bonus Plan
• Medical, Dental and Vision Coverage
• Life Insurance and Disability Programs
• Retirement Savings with Company Match
• Paid Time Off
• Flexible Work Arrangements including Remote Work
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
Beware of scams
Our recruiting team may communicate with candidates via our @hitachisolutions.com domain email address and/or via our SmartRecruiters (Applicant Tracking System) [email protected] domain email address regarding your application and interview requests.
All offers will originate from our @hitachisolutions.com domain email address. If you receive an offer or information from someone purporting to be an employee of Hitachi Solutions from any other domain, it may not be legitimate.
