AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.
We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.
The Role
The VP, Design will lead and inspire a talented team of designers. In this role, you will be responsible for shaping the future of AXS's digital products and experiences, ensuring they are user-centered, innovative, and visually compelling. This role will work closely with product management, and engineering to define and deliver exceptional user experiences across all platforms in both the consumer and enterprise experiences.
What Will You Do?
- Build and Lead High-Performing Design Teams
- Recruit, develop, and mentor a team of world-class product designers, cultivating a culture of creativity, collaboration, accountability, and innovation.
- Foster an inclusive environment where team members feel empowered to challenge ideas, experiment with bold concepts, and grow professionally.
- Define and Drive Product Design Vision and Strategy
- Craft and articulate a compelling product design vision and strategy that aligns with AXS’s mission, business goals, and brand identity.
- Advocate for user-centric design principles across the organization and champion the role of design as a strategic differentiator in driving product innovation.
- Oversee the End-to-End Design Lifecycle
- Establish and optimize scalable design processes that support seamless collaboration between design, product management, engineering, and other cross-functional teams.
- Ensure the delivery of innovative, user-centered, and visually compelling designs from concept to production, meeting quality standards and deadlines.
- Collaborate with Cross-Functional Teams to Align on Goals
- Partner with product management and engineering to balance user needs, business objectives, and technical feasibility, creating cohesive and impactful product experiences.
- Influence and contribute to product roadmaps by advocating for designs that enhance usability, accessibility, and engagement
- Leverage Research and Data-Driven Insights
- Lead user research initiatives, including ethnographic studies, surveys, and usability testing, to uncover actionable insights.
- Analyze quantitative and qualitative data to inform design decisions and continuously evaluate the success and impact of design solutions.
- Develop and Govern Scalable Design Systems
- Establish, maintain, and evolve robust design systems and libraries that drive visual and functional consistency across all AXS products and platforms.
- Ensure the design system supports scalability, innovation, and accessibility standards, fostering efficiency and reducing redundancies.
- Stay at the Forefront of Industry Trends
- Monitor emerging trends, technologies, and best practices in product design, user experience, and digital interfaces to keep AXS at the cutting edge.
- Identify and advocate for opportunities to incorporate new tools, methodologies, and frameworks into the design process.
- Communicate and Inspire at All Organizational Levels
- Present and justify design work and strategic decisions to stakeholders, including executives, partners, and clients, articulating the value of design in achieving business goals.
- Serve as a design thought leader and evangelist within the company and in the broader design community, representing AXS at industry events and forums.
What Will You Bring?
- BA/BS Degree (4-year) Design / Marketing / Communications
- 10+ years in product design, with at least 5 years in a leadership role
- Experience with user research, usability testing, and data analysis.
- Experience with design tools such as Figma, and Adobe Creative Suite.
- Experience designing for ticketing or e-commerce platforms.
- A strong portfolio showcasing your design skills and experience with a focus on digital products.
- Proven ability to lead and mentor design teams, fostering a collaborative and supportive environment.
- Deep understanding of user-centered design principles and methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Passion for live entertainment and a desire to create amazing experiences for fans and clients alike.
- Familiarity with agile development methodologies.
What’s in it for You?
- The chance to shape the future of AXS's digital products and experiences
- Extraordinary People – we’re not kidding!
- Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
- Opportunities for learning and leveling up through training and education reimbursement.
More about AXS
AXS, a subsidiary of AEG, sells millions of tickets each year for over 500 premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Clients include First Avenue, USGA, Red Rocks Amphitheatre, Crypto.com Arena, Coachella, Stagecoach, The O2, and B.League (Japan).
Headquartered in Downtown Los Angeles, California, AXS employs more than 500 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast-paced environment.
To learn more about our culture and values, visit: https://solutions.axs.com/careers/
More about AEG
For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.
Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.
We are dedicated to a diverse, inclusive and authentic workplace, so if you’re excited about this role but can't "check every box" in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We’re an equal opportunity employer and never discriminate based on gender, age, race, religion, color, national origin, sexual orientation, marital status, veteran status, or disability status.
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.
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