Daisy Communications Incident Management Team are looking to provide dedicated support for our VoIP solutions and to deliver an exceptional level of service to these customers.
To provide technical support for customers and Daisy field engineering team with technical issues on all VoIP and Hosted solutions, dealing and assisting with underlying connectivity issues that are a result of the VoIP solutions. The role will also require the ability to fault find on customer networks and assist in other areas of VoIP communications.
Location: Sheffield
Salary: Up to £26,000 DOE
Working Hours: Monday to Friday 8:30/9:00 - 17:00/17:30
Responsibilities
- Provisioning and supporting with new site installs.
- Technical Support for both installation engineers, partners and customers.
- Technical validation feedback to project teams on new installations and changes in solutions.
- Own and resolve underlying connectivity issues via own knowledge and the support of network engineering teams.
- Resolving customer problems both directly from customers and through technical escalation.
- Implementing fixes and solutions where appropriate, either via discussing directly with the customer, via email, via remote access or onsite.
- To assist other Technical staff and engineers involved in projects, and to work with management in the assignment of technical tasks where required.
- To provide a ‘right first time’ level of service which ensures customer needs and expectations are met.
- Demonstrate an ability to work within a fast-paced environment showing dedication and ownership.
- Previous experience within a telecommunications-based company or role that has worked on VoIP solutions.
- Demonstrate an ability to understand, analyse and interpret data.
- A ‘can do’ attitude with a flexible approach to work.
- Possess excellent telephone manner.
- Competent with all Microsoft packages as a desirable.
What are the benefits of working at Daisy?
Our ethos is simple: the more you put in the more you get out.
We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.
Here are some of the benefits that we offer…
- 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
- Holiday purchase scheme
- £500 referral scheme bonus
- Professional development to help you achieve your personal goals
- Eye care vouchers available and discounted Medicash membership
- Sim deals for you and your family/friends
- Access to discounts and savings at more than 1,200 retailers
- An additional day off on your birthday or if you're getting married
