- Supports of Volkswagen Local/Remote systems (private cloud product, virtual platform) for external and internal clients within the set expected service levels, in a quality exceeding customer expectations
- Ensures the daily operation of given operation systems
- Processes the incoming tickets
- Incident, Change, Problem Ticket and Deployment Order handling
- Identifies, diagnoses, categorizes the incidents/tickets and sets priorities
- Forwards the more complex problems to the next level of support
- Pro-active recommendation and execution of automated solutions
- Observes the expected service levels included in the contract
- Reports to the requester of report at the required frequency
- Contributes to solving problems related to costumer-specific devices and applications as well
- Solves the majority of the problems; escalates only those that require specialist expertise to the next level of support or to a local partner
- Shares knowledge with colleagues
- Minimum 5 years experience in system operation/administration of VMware partly standard environments
- Minimum 2 years experience in planning managing, migration and TNT project leading
- Strong commitment towards automation
- Demonstrated experience in using an ITIL based ticketing systems
- Strict adherence to the use of the ticketing system for ALL incidents, changes and problems
- Experience in technical documentation update
- B2 level English knowledge is mandatory
Advantages:
- Experience in programming/scripting (e.g. by using PowerShell/PoweCLI, Bash, Perl, Python)
- Experience in VMware ESXi administration
- Familiarity with Storage administration
- Experience in On-Call duty
- Network related knowledge
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
