VMS Community Manager

ABOUT THE JOB

The ACLU seeks a full-time position of VMS Community Manager in the National Political Advocacy Department of the ACLU’s National office in Washington, DC or New York, NY. This is a hybrid role that has in-office requirements of two (2) days per week or eight (8) days per month. 

The National Political Advocacy Department (NPAD) works to strengthen the efforts of the ACLU at the federal, state, and local levels of government. The department harnesses the political power that comes from having more than eight million members and supporters, as well as affiliates in every state. By organizing grassroots lobbying and issue campaigns using modern tactics, the ACLU seeks to achieve change as profound in the legislative, administrative and electoral arenas as it has accomplished through the courts.

YOUR DAY TO DAY

• Administer aspects of the ACLU's VMS and voter file platforms, including but not limited to: NGP-VAN and EveryAction. This includes monitoring the use of the systems to ensure compliance with ACLU data practices
• Offer thoughtful and speedy data and technology support to diverse teams with varying needs and levels of expertise
• Function as part of a national data team to build and maintain the shared state and national data infrastructure necessary to support organizational goals
• Track, report on, and disseminate analysis of program results, voter contact, online supporter outreach, and data relevant to various aspects of our work
• Provide strategic guidance on the best tactics and tools to achieve goals of the programs you're assigned to support
• Lead on the front lines ensuring we are delivering impactful solutions to the field: setting and meeting high standards of customer support and relationship building; ensuring constituents get the most out of our suite of tools and products; crafting reporting to ensure we are building relationships and providing the highest level of constituent support and strategic guidance
• Develop and coordinate long-term plans and process improvements for providing services and support to campaigns for upcoming cycles
• Ensure our data, tools and products are documented to maximize usability and troubleshooting
• Coordinate communication with all stakeholders about tools, services, support, training to various community constituencies
• Collaborate on a comprehensive training program for all relevant departments to ensure effective and efficient use of VMS data, tools, services, and technology
• Engage in special projects and other duties as assigned

FUTURE ACLU'ERS WILL 

• Be committed to advancing the mission of the ACLU
• Center and embed the principles of equity, inclusion and belonging in their work by demonstrating commitment to diversity with an approach that respects and values multiple perspectives
• Be committed to work collaboratively and respectfully toward resolving obstacles and conflicts

WHAT YOU'LL BRING

• A talent for communicating technical concepts to both technical and non-technical audiences
• A vision for how community collaborations and strategic support, coupled with resources such as tools or products, provide decisive edges in the field
• The ability to remain focused and effective in a fast-paced environment, with multiple competing priorities
• A passion for training, documentation, and knowledge/best practice sharing
• The ability to understand and deploy systems that are managed across multiple parts of a team
• Oriented towards moving fast while also maintaining a level of patience with others
• Previous experience using EveryAction and NGPVAN a must
• Demonstrated experience in an organizing or data management focused role for a progressive organization
• Previous experience providing support to staff and/or volunteers a plus

COMPENSATION

WHY THE ACLU

For over 100 years, the ACLU has worked to defend and preserve the individual rights and liberties guaranteed by the Constitution and laws of the United States. Whether it’s ending mass incarceration, achieving full equality for the LGBTQ+ community, establishing new privacy protections for our digital age, or preserving the right to vote or the right to have an abortion, the ACLU takes up the toughest civil liberties cases and issues to defend all people.

We know that great people make a great organization. We value our people and know that what we offer is essential not just their work, but to their overall well-being. 

At the ACLU, we offer a broad range of benefits, which include:

• Time away to focus on the things that matter with a generous paid-time off policy
• Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
• Plan for your retirement with 401k plan and employer match
• We support employee growth and development through annual professional development funds, internal professional development programs and workshops

OUR COMMITMENT TO ACCESSIBILITY, EQUITY, DIVERSITY & INCLUSION

Accessibility, equity, diversity and inclusion are core values of the ACLU and central to our work to advance liberty, equality, and justice for all. For us diversity, equity, accessibility, and inclusion are not just check-the-box activities, but a chance for us to make long-term meaningful change.  We are a community committed to learning and growth, humility and grace, transparency and accountability. We believe in a collective responsibility to create a culture of belonging for all people within our organization – one that respects and embraces difference; treats everyone equitably; and empowers our colleagues to do the best work possible. We are as committed to anti-oppression, anti-ableism, and anti-racism internally as we are externally. Because whether we’re in the courts or in the office, we believe ‘We the People’ means all of us.

With this commitment in mind, we strongly encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, citizenship, disability, veteran status and record of arrest or conviction, or any other characteristic protected by applicable law.    

The ACLU is committed to providing reasonable accommodation to individuals with disabilities. If you are a qualified individual with a disability and need assistance applying online, please email [email protected]. If you are selected for an interview, you will receive additional information regarding how to request an accommodation for the interview process.

The Department of Education has determined that employment in this position at the ACLU does not qualify for the Public Service Loan Forgiveness Program.