What is this role about :
You will be part of the very first team of Relationship Managers for the " Video Based Customer Identification process (V-CIP) team of Fi Capital and will be responsible for managing the digital onboarding journey for clients for our lending program.
Responsibilities
- You will be responsible for initiating and managing the Video Customer Identification Process (VCIP) journey for users part of the lending program.
- Provide exceptional customer service through face-to-face interactions to expedite the KYC process in accordance with industry and company standards.
- Have a good understanding and ability to identify and assess operational risks during VKYC calls, such as potential fraud, identity theft, and other suspicious activities.
- Adhere to all regulatory guidelines and internal policies during the VKYC process, ensuring accurate and compliant customer onboarding.
- Stay updated on the latest developments in VKYC technology, regulations, and best practices across industry. Work closely with the user risk teams to ensure a holistic approach to customer onboarding journey.
Apply If you have:
- Minimum of 3+ years of experience in customer service, customer onboarding, risk management, or a similar role within the BFSI industry, preferably in a phone/video banking/telesales setup.
- At least 1 year of experience in the quality control department within the BFSI industry, preferably in a phone/video banking/telesales setup.
- Bachelor’s or Master’s degree/ diploma from a recognized institution.
- Experience in working with Excel & SaaS platforms for quality audit and quality process.
- Excellent communication skills in English & Hindi.
- Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.
