carry out customer identification process through video calls
performing due diligence checks & reviewing KYC documentation through video calls
need to be consistent, thorough, accurate and credible while performing duties
need to be time bound & ensure the requests are closed with in stipulated timelines
complete and accurate capture of call interactions
need to ensure defect rates are kept under acceptable levels
must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards
you should apply if you:
are a graduate with 1-2 years of work experience in a customer service environment
excellent verbal communication (in English and Hindi) and interpersonal skills. proficiency in any vernacular language is a plus
knowledge of customer service principles and practices
customer service orientation with attention to detail and accuracy
ready to work in rotational shifts in 24 x 7 environments. (cab facility will be provided for night shift only)
need to work 6 days a week and might involve a roaster during the weekends.
