In the United States, one in five adults experience a mental health illness and over 12 million people have thoughts of suicide. Mental health crises can be some of the most difficult times in a person’s life, and over 17 million people seeking behavioral health care experience a delay in accessing care. Willow Health is on a mission to significantly improve this experience by expanding affordable access to high-quality, evidence-based intensive behavioral health care.
We are seeking a highly motivated and experienced Operations Manager for our Virtual Intensive Outpatient Program (IOP) . The ideal candidate will have a proven track record in managing IOP operations, with a focus on improving systems and processes as a program scales. This position is remote, allowing flexibility and the ability to work collaboratively with a dynamic team.
Responsibilities - Clinical Operations Management:
- Oversee and manage the day-to-day clinical operations of the virtual IOP
- Implement and optimize processes to ensure efficient and effective clinical workflows
- Work closely with clinical staff to enhance operational efficiency and quality of patient care
Responsibilities - Scaling Operations:
- Collaborate with leadership to develop and implement strategies for scaling clinical operations
- Evaluate current processes and systems, identifying areas for improvement and scalability
- Provide recommendations on technology and tools that can enhance scalability
Responsibilities - Process Improvement
- Conduct regular assessments of existing processes and identify opportunities for improvement
- Lead initiatives to streamline operations, reduce inefficiencies, and enhance overall productivity
- Implement best practices to ensure a consistent and high-quality patient experience
Responsibilities - Technology Integration
- Stay informed about technological advancements in healthcare and telemedicine
- Evaluate and integrate new technologies that align with the clinic's goals and improve operational efficiency
- Collaborate with IT teams to ensure seamless integration of technology solutions
Responsibilities - Team Collaboration
- Foster a collaborative and positive working environment among clinical staff
- Work closely with cross-functional teams, including IT, finance, and administration, to achieve clinic objectives
- Provide leadership and support to ensure team members are aligned with operational goals
Qualifications
- Bachelor's degree in healthcare administration, business management, or a related field. Master’s degree preferred
- Proven experience in clinical operations management, specifically in a virtual or telemedicine setting
- Strong background in process improvement and scaling operations
- Knowledge of healthcare regulations, compliance, and best practices
- Excellent communication and leadership skills
- Experience with healthcare technologies and software
- Ability to work independently and collaboratively in a remote environment
- Availability to work during the clinic hours: 10:30am - 7:30pm ET, M-F
Please submit your resume and a cover letter detailing your relevant experience and how you have contributed to the success of scaling clinical operations. Include examples of process improvement initiatives you have led.
