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OKX is hiring a

VIP Relationship Manager

Who We Are

At OKX, we believe that the future will be reshaped by Crypto, ultimately contributing to every individual's freedom. OKX began as a crypto exchange giving millions of people access to crypto trading and over time becoming among the largest platforms in the world. In recent years, we have developed one of the most connected Web3 wallets used by millions to access decentralized crypto applications (dApps). OKX is a trusted brand by hundreds of large institutions seeking access to crypto markets on a reliable platform that seamlessly connects with global banking and payments. In the last year, OKX has expanded into new markets including Australia, Brazil, Netherlands, Singapore and Turkey, with plans to launch in the US, Belgium and the UAE.
 
We are deeply committed to shaping a fairer, more transparent and accessible society through blockchain technology. This is why we publish proof of reserves monthly, and continue to ship new innovative security features.
 

About the Opportunity

What You’ll Be Doing 

  • Acquire and manage relationships with global VIP clients.
  • Cultivate and strengthen relationships with existing clients through consistent communication and rapport-building efforts.
  • Develop and implement customer service processes and systems, including management rules and monitoring of key customer status.
  • Analyze client behavior to identify unspoken needs and prepare key customer analysis reports.
  • Collaborate with stakeholders across departments to deliver optimal service solutions and experiences.
  • Drive growth of potential clients through product offerings, offline marketing activities, events, and campaigns.
  • Partner with marketing teams to enhance brand awareness and drive leads and conversions among VIP tiers.
  • Maintain accurate data and information for weekly updates and analysis.

What We Look For In You 

  • Bachelor's degree in Business Administration, Finance, or related field.
  • 4-7 years of experience in sales and client services functions within the international financial sector, preferably in banking or investments.
  • Proven track record of managing client portfolios including institutional clients, high net-worth individuals, and private bank customers.
  • Experience working with trading platforms or exchanges is highly advantageous.
  • Strong communication and written skills in both English and Mandarin to effectively communicate with mandarin-speaking stakeholders in the local market.
  • Ability to thrive under pressure and meet tight deadlines while maintaining excellent multitasking skills

Perks & Benefits

  • Competitive total compensation package
  • L&D programs and Education subsidy for employees' growth and development
  • Various team building programs and company events
  • More that we love to tell you along the process!
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