At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
The VP Product Management, Core Products is a strategic leadership role responsible for product strategy, delivery of a well-defined product roadmap, and seamless execution with engineering and product design.
This role is responsible for innovating to provide feature depth in key areas of digital marketing: Email Marketing, Social Media Marketing, and Audience Growth tools to drive positive net revenue retention (NRR) for our customer base. This role will also drive our Platform/API set of capabilities to take our Ecosystem strategy to the next level.
Key elements of this role include ability to evaluate the data analytics to derive key insights for what’s working and what’s not for our users, to partner with our Market Intelligence and Product Marketing team to identify critical opportunities to stay ahead of the market, and to articulate a well-defined product roadmap that engineering can efficiently execute.
The ideal candidate will be equal parts innovator and executor, who can bring best-in-class product design solutions to market, and who has the business & financial acumen to deliver upon product led growth best practices.
The ideal candidate will also be an effective leader & communicator who can bring industry leading insights regarding using the latest advancement in artificial intelligence to life across the various product teams and their roadmaps.
What you'll do:
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Strategic Leadership: Develop and lead the execution of the core product strategy and roadmap to drive business growth.
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Macro-Trends Identification: Oversee the Product Management team in identifying macro-trends in business needs and software product requirements, focusing on the broader customer base.
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Strategic Goal Setting: Define and drive strategic product goals and initiatives that are directly tied to target User Personas, with superior communication skills to enable the team to understand important nuances and execute efficiently.
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Team Performance: Foster an environment of growth, innovation, and collaboration, ensuring product managers and their teams perform at high levels. Build on today’s test-and-learn philosophy and take it to the next level by mapping key micro experiences to user personas and intended outcomes.
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Initiative Prioritization: expertly take inputs from quantitative and qualitative sources, identify a clear set of decision making criteria, and drive the team to deliver a clear set of outputs: product requirements documents (PRDs), clear roadmap KPI’s, and financial targets.
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Stakeholder Relationship Management:
- Foster strong relationships with internal teams to ensure successful product delivery.
- Collaborate with functional, engineering, and product executives across the company.
- Partner with Product Marketing, Sales, Customer Success, Partners, and Professional Service teams to ensure customer requirements are fully met.
- Influence future business strategy at the leadership and executive level.
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People Management:
- Build an inclusive organization with high levels of employee engagement by attracting and developing talent and rewarding high-performing teams and individuals.
- Provide coaching, feedback, and developmental opportunities to enhance employee skills, motivation, and performance.
- Maintain an atmosphere of respect, mutual support, flexibility, continuous learning, good humor, and commitment to business goals and customer needs.
- Reward high-performing employees and teams to enhance engagement, commitment, and satisfaction.
- Establish and maintain relationships, effectively communicating with customers and senior management to raise visibility and ensure collaboration with key stakeholders.
- Manage operations staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions.
Who you are:
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Education:
- Undergraduate Degree or equivalent combination of education and experience in a related field. MBA preferred.
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Experience:
- 15+ years of experience delivering SaaS products for external end-users, deep SMB experience across desktop and mobile.
- 5+ years of people management experience.
- Entrepreneurial experience managing multiple functions of an operation.
- Proven success in driving product strategy and product releases in a comparable environment.
- Experience in Agile development environments is a plus.
- Knowledge of accounting and financial reporting is a plus.
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Skills:
- Expertise in product development from inception to market.
- Strategic thinker adept at creating or acquiring valuable, differentiating datasets to create business value.
- Extremely proactive leader with an ownership mindset. Strong commercial acumen and a bias for action. Ability to balance tradeoffs, prioritize for business impact, and a willingness to roll up your sleeves and do what it takes.
- Expertise in quantitative and qualitative business analytics, including ability to turn quantitative analysis into actionable recommendations with measurable business impact.
- Problem solver, curious, organized, growth mindset, client-focused.
- Proven track record of hiring and developing high-performing product teams.
- Outstanding communication and interpersonal skills, with the ability to collaborate with and influence executive leadership.
- Ability to travel periodically for collaboration and alignment.
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Travel Requirements:
- Periodic travel for collaboration and alignment is required.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
