This position collaborates with senior level leadership in Operations, Human Resources, Accounting, Revenue Cycle, IS, Finance, Compliance/Credentialing and others within the medical network and broader health system. The Vice President of Operations also collaborates with physician leadership and interacts with all physicians and providers regularly. Operational oversight shall also include clinics in a management support services model.
The successful candidate will also develop, recommend, and update strategic long-range plans for clinic optimization across all areas such as physician efficiency and satisfaction, patient experience and financial performance.
Primary duties and responsibilities will include but are not limited to the following:
- Provides oversight, leadership, and direction to the practice operation and management teams.
- Provides oversight of practice sites to align with annual budgets goals and longer term strategic financial plans.
- Manages practices to expected expense levels; reviews and strategizes on financial performance with senior leadership; seeks to implement cost control measures while maintaining practice quality and service levels.
- Works in a dyad structure with physician leadership on quality and physician support and plans and manages strategic physician and administrative meetings.
- Oversees customer service and quality/population health teams and works in collaboration with leadership across the health system to meet all access and quality metrics and goals.
- Works actively with Operations and IS to further develop and implement the health system digital goals, including, without limitation, systems and processes which support an efficient operation of medical clinics such as patient registration, appointment scheduling, telephone support, and patient throughput.
- Provides leadership, operational transitions and management of all physician support service integration/transitions.
- Provides leadership role in Physician and Provider Recruitment.
- Meets with senior administration and physicians regularly to provide leadership and report on clinic quality performance and makes recommendations for improvements.
- Communicates regularly with physicians, soliciting their input on office operations, and actively working with management team to resolve practice issues.
- Meets regularly with physicians with operations management team to report their performance and address issues impacting the operations of the medical clinics and provides leadership for all practice and network operating committee meetings.
- Actively engaged in all physician recruitment and retention goals and strategies to ensure successful execution of health system development goals.
- In coordination with operation directors, establishes, and implements or optimizes operating policies and procedures for medical practices licenses
- Ensures Management of operations in accordance with Physician Contract terms.
- Works collaboratively with revenue cycle and other financial leadership to achieve financial goals in alignment with quality and compliance standards.
- With input from operations and HR team, helps develop and execute on strategic staffing plan. Provides oversight and management of training programs for staff to include all aspects of their job.
- Researches and promotes the best practices in the management of medical clinic operations.
- Develops leadership and management team, creating an environment of high expectations for customer services, efficient operations, and responsiveness to physician expectations.
- Demonstrates expertise in the facilitation of effective meetings, keeping focused, moving cautiously yet expeditiously, and goal oriented.
- Oversees and implements OSHA, training, and other compliance programs as assigned.
- Analyzes and monitors patient experience/satisfaction results and makes changes as indicated which improve the overall patient experience.
- Leads operational integration for new practice locations or service lines and ensured transition success
Position Requirements:
- Direct practice management experience. Ten to fifteen+ years of health system, or large multi-specialty groups, managing 50 plus providers including primary care and multi-specialty.
- MHA, MBA, JD or other advanced degree required
- Ability to review practice data, financials and analytics to help inform practice management decisions
- Highly organized and able to manage multiple projects and competing demands
- Effectively communicate with patients, staff, managers, physicians/providers, colleagues and senior leadership
- Excellent teamwork and leadership experience
- Excellent written and verbal communication skills with experience organizing and leading meetings
- Lean Training and Management
- Experience with Cerner a plus
Compensation:
$275,000 - $315,000/year
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