Vice President - Field Operations

This position serves as the primary operational leader for our Short-Term Vehicle Rentals division, driving efficiency, growth, and exceptional service quality in a fast-paced, private equity-owned company within the fleet management industry. The VP of Field Operations will oversee the strategic and operational framework across the U.S., working to optimize fleet management, enhance profitability, and deliver an unparalleled customer experience. This role is pivotal in shaping the operational strategy, advancing company objectives, and building a customer-focused service model that drives our competitive edge in the market.

Location: Remote

What will your day look like?

• Develop and execute strategies to enhance operational efficiency, growth, and profitability across all short-term segments in the U.S., ensuring alignment with broader company goals.
• Oversee and manage daily operations, including fleet management, logistics, maintenance, and customer service, while ensuring safety, compliance, and cost-effectiveness.
• Monitor and drive key performance indicators (KPIs) across all locations, promoting operational excellence and consistent service quality.
• Guide a high-performing team of Regional Sales and Operations Managers and partner with operations personnel, fostering a culture of accountability, innovation, and continuous improvement.
• Manage budgets and financial forecasts, ensuring operational profitability and optimizing cost structures and pricing strategies to support revenue growth.
• Oversee fleet maintenance, utilization, and inventory levels, ensuring a well-optimized fleet mix that meets safety standards and maximizes operational efficiency.
• Cultivate a customer-first approach by developing processes that exceed customer expectations, improving the overall customer journey and strengthening brand loyalty.
• Ensure compliance with federal, state, and local regulations, implementing risk management and safety protocols, and managing escalations swiftly.
• Identify market trends and new business opportunities, adapting operations to ensure a competitive position within the industry.

What YOU bring to the organization:

• Proven expertise in operations management, fleet management, and logistics within the transportation, automotive, or short-term rental industry.
• Strong financial acumen, with experience in budgeting, forecasting, and data-driven decision-making.
• Effective team leadership and development skills, with a history of managing large-scale, multi-location operations.
• Exceptional communication and negotiation abilities, with a talent for cross-functional collaboration.
• Strategic thinking, with a record of driving growth and operational excellence in competitive markets.

Bring your expertise:

• Bachelor’s degree in Business, Operations Management, Transportation, or a related field (MBA preferred).
• 10+ years of experience in operations management, preferably within transportation or automotive sectors.
• Strong understanding of fleet management, logistics, and supply chain dynamics.
• Knowledge of emerging trends in the transportation industry, including electric vehicles, shared mobility, and digital platforms.
• Ability to travel up to 50% to various locations across the U.S.

The Company

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   
• Real career paths and the tools you need to grow and develop  
• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.  

We are so fortunate to have an in-house team of Talent Acquisition Specialists who do an exceptional job meeting all of the needs of our business. For this reason, we do not have a need for external recruiting support.

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