Primary responsibilities include
The VP, Customer Training & Genesis – Europe & UKI is a key role within Intuitive, reporting to the SVP, Professional Education & Program Services - Worldwide. In this role, you will lead efforts to operationally and strategically build and scale robust education and consulting offerings that meet physicians’ and care teams’ needs as well as have accountability for the planning and execution of PEPS services in alignment with the growth demands of the company. Executing effectively will require developing a deep understanding of the business to create future offerings that evolve, develop, and drive broader training and best practice consulting strategies within the medical device field. This person will have responsibility and authority for:
Strategy
- Serving as a key member of the region’s leadership team, focused on developing strategies that support core business objectives
- Shaping PEPS objectives, goals, strategies and tactics as a member of the PEPS senior leadership team
- Developing and implementing the strategic vision, mission, and goals for the Customer Training and Genesis groups in alignment with global PEPS colleagues
- Aligning closely with Customer Training and Genesis leadership globally to standardize as well as localize approaches where appropriate
- Collaborate cross departmentally to identify pilot and implement new technologies to help drive internal efficiencies and independent learning
- Measuring program/solution effectiveness using multi layered data analytics and implementing adjustments/enhancements as needed
- Leading complex negotiations and communications with internal and external stakeholders at the highest levels
- Ensuring the identification of remit performance risks and development of contingency plans
- Fostering a high-performance environment and culture of cross departmental collaboration and innovation within the organization
- Attracting, developing and retaining a diverse team
- Ensuring a robust internal onboarding and training program that meets quality and compliance standards
- Assuring necessary programs, tools, policies and procedures are developed and integrated to support and comply with all legal, regulatory and compliance policies
- Managing regional resource and budget alignment/assessment quarterly and annually
Customer Training
- Developing and driving customer training strategy in alignment with company goals and business results across the region
- Collaborating with General Managers and regional leaders to evolve customer training strategies and installations to best meet specific market demands
- Managing regional customer training leadership to ensure training support is properly allocated to meet each region’s growing business demands on time and within budget
- Overseeing the development of training programs at designated training centers and other 3rd party/customer sites to support surgeons’ and OR staff members’ skill development
- Working closely with country finance and training teams on capacity planning
- Overseeing the development of programs to support/enable teaching hospitals and achieve society accreditation where appropriate
- Collaborating with internal teams to investigate new approaches to training including machine learning, advanced simulation and augmented/virtual reality
- Hiring, developing and training members of the customer training leadership team to support the advancement of standardized, reproducible approaches to program inception/execution, surgeon host identification/development, trainer onboarding/advancement and lab implementation/management
Genesis
- Developing and implementing the strategic vision, mission and goals for the Genesis group in alignment with corporate business objectives
- Directing development and execution of transformational consulting solutions that reflect ISI’s value as a strategic collaborator with surgeons, OR staffs, hospitals and healthcare systems
- Building a scalable consulting capability including onsite technology and operations education support that seamlessly matches internal expertise with customer needs
- Deploying onsite solutions that meet local demands while maintaining global quality standards
- Supporting the development of Intuitive’s onsite professional services offerings through strong collaboration with the Commercial, Marketing and Customer Service organizations
- Ensuring adequate resourcing to meet commercial demands through robust capacity and utilization modeling
- Benchmarking Best-in-Class medical device consulting and onsite education practices
Core Competencies, Skills and Experience Requirements
- Minimum 20+ years managing in the areas of Learning/Best Practice Consulting
- Direct medical-device experience strongly preferred
- Proven ability to think and act strategically in the development and execution of professional education and hospital consulting solutions
- Experience appropriately integrating technologies into learning and consulting efforts to drive increased efficiency and effectiveness
- Experience leading business transformation and change management initiatives
- Proven ability to influence and partner with diverse multi-functional teams across geographic boundaries
- Experience directing development and execution of critical solution pilots in high stress environments
- Demonstrated ability to motivate and lead teams and the managerial courage to make and stand by difficult decisions
- Capable of attracting and developing exceptional talent
- Expertise in adult learning principles and their application
- Excellent oral and written communication skills
- Excellent project management skills
- Excellent collaboration and negotiation skills
Education
- Minimum Bachelor’s degree or equivalent experience required
- Advanced degree in Clinical/Health Sciences or Education preferred
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
