Vice President, Customer Success Retail

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a VP, CS Leader for our Walmart Retailer Services Team that is a leader with a passion for driving client engagement and delighting the client with excellence. As a key member of the Leadership team, you’ll partner with several cross-functional leaders to define the overall vision for Customer Success and serve as the go-to expert for our clients and internal teams.

Highlights:

• 15+ years of progressive experience in data insights industry, specifically CPG retail
• Proven ability to lead and influence in a highly matrixed organization, building buy-in for ideas and driving cross-functional execution
• Deep understanding of the CPG Omni Retail Industry and syndicated data measurements’ place within
• Exceptional communication and presentation skills, with the ability to translate complex data into actionable insights for diverse audiences

As a VP, Customer Success Leader you will: 

• Lead with Vision: Provide strategic direction and guidance around measurement, retail analytics, reporting, and proprietary data research, ensuring alignment with client business objectives.
• Drive Innovation: Champion the use of advanced analytics techniques to unlock business opportunities for our clients across merchandising and customer insights.
• Be a Collaborative Force: Partner closely with internal stakeholders across Analytics, Product, Technology, and Data teams to ensure NielsenIQ remains at the forefront of analytics for our client
• Champion a Culture of Data Excellence: Establish best-in-class analytics deliverables, processes, and accountability policies, fostering a data-driven culture across the organization.
• Be a Client Champion: Work closely with the client to ensure client feedback is consistently incorporated into our analytical deliverables, solidifying NielsenIQ’s reputation as an industry leader in syndicated data.
• Develop and Inspire: Lead, mentor, and inspire a team of highly motivated analytics professionals, fostering their growth and development.

• 10+ years of experience in the syndicated data, retail, manufacturing and/or CPG industry
• Experience leading teams and ability to coach others
• Strong stakeholder management and experience working with complex client relationships
• Demonstrated understanding of the power in data analytics to drive retail merchandising
• Proven track record of building client engagement
• Ability to be onsite and/or travel to Bentonville, Arkansas
• Bachelor’s or Master’s Degree

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion