As Vice President, Customer Success, you will play a critical role leading customer retention and engagement initiatives across a broad spectrum of insightsoftware customers.
What you'll do:
- Lead a team responsible for the insightsoftware Customer Success and renewal motion, while maintaining customer relationships with our install base to drive adoption and value realization.
- Manage, coach and mentor the CS team and individual contributors, and provide an effective career development framework for CS team members.
- Establish and maintain a culture of mutual accountability between the Customer Success team and customers. Advocate for our customers' needs and rally resources to support them when needed.
- Ensure product feedback is effectively channeled to our Product and Engineering team via Voice of the Customer and similar programs.
What we're looking for:
- Proven track record (minimum of 10 years) in Customer Success, with 3+ years in senior leadership roles.
- Strong preference for experience in highly acquisitive companies with Annual Revenues between $500M and $1B.
- You have experience leading Customer Success teams responsible for renewals and gross retention targets (GRR).
- You possess strong executive communication skills (both verbal and written), and have substantial experience presenting business, strategy and insights data to a board & CEO-level audience.
- You have prior experience leading and executing CS initiatives in a matrixed Business Unit (BU) enviornment.
- You are a strong people leader with a proven ability to attract, motivate, develop, and retain top talent. You have demonstrable experience building and leading offshore teams with the ability to effectively balance resources based on customer needs and internal processes.
- You have the ability to successfully navigate complex customer organizational structures, often with highly ambiguous objectives and success criteria.
- You have demonstrable experience maintaining relationships and alignment with internal teams and stakeholders, particularly: Sales, Professional Services, Support and Product teams.
- You have a strong familiarity with Salesforce, legal and sales ops business processes.
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** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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