Reporting to the Chief Customer Officer, the VP, Customer Success & Growth leads a global team responsible for the insightsoftware renewal motion, managing digital customer success programs at scale, and driving adoption and value realization.
What you'll do:
- Manage, coach and mentor the CS team and provide an effective career development framework for CS team members.
- Establish and maintain a culture of mutual accountability between the Customer Success team and customers. Advocate for our customers' needs and rally resources to support them when needed.
- Ensure product feedback is effectively channeled to our Product and Engineering team via Voice of the Customer and similar programs.
What we're looking for:
- Proven track record (minimum of 10 years) in Customer Success, with 5+ years in senior leadership roles.
- Strong preference for experience in highly acquisitive companies with Annual Revenues between $500M and $1B.
- You have experience leading and covering long-tail digital/scale CS programs.
- You have experience leading Customer Success teams responsible for gross retention targets (GRR).
- You are a strong people leader with a proven ability to attract, motivate, develop, and retain top talent. You have demonstrable experience building teams with the ability to effectively balance resources based on customer needs and internal processes.
- You have a strong familiarity with Salesforce, legal and sales ops business processes.
- Outstanding interpersonal skills, along with strong communication skills both verbal and written. Comfortable traveling for work as needed.
- Ability to manage influence through negotiation and consensus building, possessing a combined background of post-sale and sales experience.
- Analytical and process-oriented mindset, showcasing critical thinking ability, excellent communication and presentation skills, and a continuous desire for learning and improvement.
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** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
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At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
