Veterinary Receptionist – Full Time
You deserve to enjoy every, single working day.
Are you ready to join a team of passionate veterinary professionals who advocate for our clients, patients and each other. Our principles are providing excellent clinical care and a warm, caring environment for all who we care for. We have a strong commitment to developing and maintaining employee satisfaction and ensuring that our people work to their strengths. A great team culture is priority and as employers, we encourage personal growth & continuing professional development.
With 3 clinics (Hawthorn East Vet, Kew Vet & Cattery & Alphington & Fairfield Vet) you will be joining a large, supportive team of experienced vets and nurses who work collaboratively to make this workplace great.
About the role
Receptionists are as important to the practice as our Veterinarians & Nurses. Being a welcome first point of contact for our clients, with readiness to address their concerns and meet their expectations, is crucial to this role.
Core abilities:
Answering phones in a prompt, polite, and friendly manner.
Ability to deal with multiple phone lines and face to face contact simultaneously.
Efficient management of appointment diary.
Ability to learn and operate multiple software programs.
Active promotion of our services and products to clients in clinic, on phone or online.
Managing client and supplier correspondence, including email.
Managing reminder and call back systems.
Triaging emergencies enquiries, via phone or in person.
Knowledge of invoicing system and correct processing of payments.
Oversight of daily banking reconciliation.
Account monitoring.
Accurate processing of patient information and filing on practice management software.
Accurate processing of client information and maintaining confidentiality at all times.
Cleaning and ensuring safe and hygienic workspaces.
Knowledge of OH&S issues applicable to the reception area.
Accurate and efficient inventory control including stock, stationery and other supplies.
Ensuring legal paperwork including consent forms, admission and discharge notes, and medical notes are recorded in an accurate and timely manner.
About you
You have previous reception experience, preferably in a veterinary or medical environment.
You enjoy building ongoing relationships with clients.
You have can do attitude and a friendly, welcoming nature.
You are passionate about delivering a great customer experience.
You want to contribute to a positive and open team culture.
You enjoy working with animals as much as people.
You have a growth mindset and want to develop a career in this field.
Multitasking is your forte!
Some additional benefits
We are advocates of the Australian Veterinary Receptionist Association.
We are family friendly and promote diversity in our teams.
Continuous access to free online training
Access to our employee assistance program and regular wellness training.
Additional employee benefits such as Flare (store discounts and novated car leases) & Fitness Passport for reduced fee Gym Memberships.
We have great clients who want the absolute best for their pets.
The role is full time with one RDO per month. No Public Holidays or Sundays are required. Remuneration is well above award and is commensurate with experience.
Please note: We love training the next generation of veterinary nurses, however this position will not develop into a nursing role.
