The Farmer's Dog was born from a mission to change the landscape of pet health, providing dogs and their humans with honest, smart, and simple care. We're starting by radically improving the $90 billion pet food industry, replacing bags of highly-processed pellets with a personalized subscription service that sends complete and balanced, freshly-made dog food directly to customers' doors. Our ultimate goal is to create innovative, delightful and personalized experiences across all aspects of pet care, and we believe our direct-to-consumer business model, holistic approach to growth, and dynamic culture uniquely position us to shepherd this backwards industry into the future.
To date, The Farmer’s Dog has delivered over 1 billion meals nationwide and raised over $150M in funding to help us build a company as healthy as the dogs who are eating those meals. Join us as we continue to develop ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.
Where You'll Come In
The CX Veterinary Relations Manager is responsible for owning, developing and improving TFD’s interactions with veterinary professionals. They will be a key in-house expert to provide outreach to customers and veterinary professionals regarding questions related to customers and their dog’s health. In addition, they will help propel vet professionals through their journey with TFD via white glove, tailored, personalized interactions. They will do this primarily in partnership with our Customer Experience (CX) and Veterinary Relations teams. Furthermore, they will develop and provide valuable education and insight to their CX partners, and interpret the data around our interactions with vet pros to provide insights to our Veterinary Professional Affairs and Relations team.
A successful CX Veterinary Relations Manager will blend their medical knowledge and love for optimizing dog health outcomes with their deep, personal understanding of the day-to-day challenges and needs of veterinary professionals. They will use a passion for engaging and teaching to create thoughtful and meaningful reactive and proactive relationships and communications with our customers and the veterinary community that is connected to our customers, are our customers, or both. All of these interactions, and the data they generate, will be used to help fuel insights to better understand how to meet their needs and challenges, and better educate them throughout their journey. You will be responsible for prioritizing efforts and creating focus, and work cross functionally to drive success across an array of opportunities.
This role requires us to completely reimagine how we interact with and educate customers and the veterinary profession, thereby enabling them to maximize their care for dogs. Fundamentally, we want you to help us drive meaningful shifts in an industry that is desperate for change. We don’t believe this is possible by blindly accepting ‘best practices’ or operating how the rest of the industry operates. Instead, we will be tireless to ensure that we fully understand customer and vet pros’ problems and design reimagined solutions to help them in profound ways.
The office is open and available for all Monday through Friday. We ask all team members to be in office a minimum of 2-3 days a week to build a collaborative and invested environment to foster our unique in-person culture we are proud to have. The office policy is subject to change at company discretion.
Our company’s mission is rooted in deep, genuine care for dogs – and for the people who love them. As an organization we are full of individuals who are unique in many ways, but all united in a mission of providing true peace of mind to dog lovers everywhere. Fixing this industry and improving the lives of pets and their people will be a difficult, decades-long endeavor. We believe the best use of our time, energy, and resources as a collective team is to focus on this mission, and on supporting our team to do their best work and be their best selves. In support of this we’re committed to hiring and supporting a diverse workforce, and investing in internal structures, opportunities, hiring/promotions processes, and training that create and sustain an inclusive team. We strive to provide an experience at TFD that will be invested, meaningful and memorable as we progress on the journey to reimagine how we feed and care for our pets.
We commit to building a competitive compensation package and company environment for all individuals to thrive. We believe in competitive base compensation rooted in location specific market data and performance along with equity ownership in the company that allows every team member to build their personal wealth as the company grows, just as much as we believe in fostering a culture that supports our team members personally, professionally, and holistically. For this role the anticipated hiring base compensation range is $135,000 - $160,000. USD Annual and the compensation offered will include a robust market competitive package of base and equity. In addition to your base compensation offer you will also receive equity ownership in the company. More information about the value of this equity will be shared at the time of offer. This range is representative of NYC Market Data if you are applying to this role outside of the NYC area the range may change.
The Farmer's Dog, Inc. is an equal employment opportunity employer and does not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status or any other legally protected characteristic or status. For more information, please visit Know Your Rights.
