Purpose
- Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (mostly specializing in post-purchase solutions).
- The scope of the role pertains to working and servicing the LAC region - supporting new and existing install base clients, for a single instance or combination of the Visa Acceptance Solutions.
Principle Responsibilities
- Develop in-depth knowledge of Visa post-purchase products through research and testing to function as subject matter expert with prospective customers through a series of self-enabled product & services learning through technical testing & investigative exercises.
- Maintain accurate, up to date, product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions through self-enabled product and services learning through technical testing & investigative exercises.
- Provide technical pre-sales support by accompanying LAC sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutioning the client’s requirements through discovery phase exercises whilst using product, services and industry knowledge to remain flexible in approach, adapting to challenging, pressured situations to deliver technical excellence.
- Deliver client-focused, technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the client requirements.
- Act as (or hand-off to) Implementation Specialists to ensure efficient implementation.
- Provide proposal support to the LAC sales team, for technical sections of RFI and RFP documents.
- Write & develop small internal computer applications to provide proof-of-concept ideas, to evaluate Visa Acceptance Solutions products, and to troubleshoot client issues by supporting Visa Acceptance Solutions prospects in partnership with the broader Value-Added Services team and line manager and through application of knowledge and experience through self-enablement.
- Troubleshoot client issues by supporting Visa Acceptance Solutions prospects, existing clients, and the LAC sales team during presales solutioning in partnership with the broader Value-Added Services team.
- Provide training on Visa Acceptance Solutions products and services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
- Ability to work independently on customer sites with minimal supervision around the LAC region.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
5+ years of relevant work experience with a Bachelor’s Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD, OR 8+ years of relevant work experience.
Preferred Qualifications
6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
•Bachelor’s degree in finance, Business, Science, Engineering or Computing, or equivalent.
•Demonstrable years of dedicated pre-sales, service delivery or consultancy for multi-national and global engagements.
•Experience of technical programming for implementation of web service environment across hosted service platforms.
•Ability to speak Portuguese as a third language.
Required Experience
•Fluent in English and Spanish.
•Experience of the Payment Acceptance industry with specific emphasis on the product pillars of Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management or Post Transaction Management or a similar technology, service delivery industry.
•Demonstrable experience working as a developer, integration specialist, or sales engineer in a technical and commercial environment.
•Experience of providing on-going support to Direct and Indirect level clients over prolonged periods of time.
•Experience of cross functional collaboration between technical, commercial, service delivery, and support teams.
•Demonstrate working knowledge of intermediary level of programming & scripting skills (JavaScript, Java, PHP, C++/.NET, HTML etc.) for effective implementation of the Visa products & services.
•Strong knowledge of HTTP protocols, REST APIs, and JWT (JWS, JWE).
•Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
•Strong track record in high customer focus and attention to detail.
•Excellent communication and negotiation skills.
•Fully fluent in mainstream software applications for writing, presentation, data management.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
