Please note that the position is based in Berlin, Germany.
At Trade Republic, we are on a mission to empower everyone to create wealth with easy, safe and free access to the financial system. With over four million customers we are the largest savings platforms in Europe, with users holding over €35 billion on our platform.
We are seen as the go-to-destination for top talent from across the globe. Everyday we strive to make Trade Republic a great environment to do the best work of your life, surrounded by exceptional, caring and passionate colleagues. In addition to learning and growing with a world-class team, you will build a destination for millions of people across Europe to create wealth.
Help our customers to build their wealth: In our Customer Operations department, we see it as our task to unlock, comfort and assist our users on their journey. Our work stands for empathy, education and guidance. We work confidentially to provide our customers the highest support standard. By listening to our users we can improve our product and offer the best service possible. We ensure to push the goal further to democratize wealth and close the pension gap.
As Vendor Performance Manager at our dynamic company, you'll be working on our Customer Service and Bank Operations outsourcing operations. Your role involves overseeing the delivery, quality, and performance of our BPO services, ensuring they align with our strategic goals. Your responsibilities will include conducting regular reviews, managing capacity and training needs, and analysing cost versus benefits to maintain superior customer service standards. You'll forge robust relationships with internal teams and our BPO partners to deliver value and drive our mission forward.
At Trade Republic you will get to do the best work of your career. We are a destination for people who are exceptional at what they do. Every day, we strive to build a world-class team and provide the space for people to do their best. We have a relentless ambition of raising the bar and expect the best from ourselves. Through our dedicated people-first management approach and transparent career paths, you will have the opportunity to develop and grow your career like never before. And because you are surrounded by a diverse team of high performers, you will be learning every day.
You will play an important role in fixing one of the largest challenges we face - closing the pension gap and democratizing wealth. Trade Republic is a place where your job, your career and your passions intersect. If this gets you fired up, just like it does for all of us at Trade Republic, then reach out!
Trade Republic embraces diversity and strives for equal opportunity for everyone. We are committed to building a team that represents a variety of backgrounds, characteristics, perspectives and skills. We encourage applicants of diverse gender, age, sexuality, religion, ethnicity, disability status and parental status to apply to our roles, or those from other intersecting minority groups not listed. The more diverse and inclusive we are as a team, the greater our work will be. If we can support you on DEI related questions during the interview process, please reach out to [email protected].
