Vendor Operations Coordinator

Vendor Operations Coordinator

Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience. We DREAM BIG through collaboration and innovation, and are supported to bring incredible ideas to life. We believe in making a positive difference by bringing on the future of shopping to  our customers through the power of fashion, sports, home and beauty.   

We are a diverse and dynamic community of over 1,000 people working towards a common goal. This diversity is at the heart of everything we do and gives real meaning to our purpose “To bring on the future of shopping”. This diversity is at the heart of everything we do and gives real meaning in creating a positive impact in the world, from our ethical sourcing and sustainability strategies to our community engagement and diversity.

Vendor Management at THE ICONIC

Our Vendor Management team (VM) is made up of an energetic and skilled group of Vendor Operation Coordinators, reporting in to the Vendor Operations Team Leader 

Our team is the critical connector between Category Management and the Fulfilment Centre. We provide education and support to our wholesale vendors to ensure they meet the contractual terms and conditions they have signed up for.  VM encompasses critical supply chain functions to drive and support continuous improvements in our operational efficiencies. We are a high performing team who standby team values of Support, Streamline, Scalability and Solution.  

A bit about the role

The Vendor Operations Coordinator is the operational interface between our vendors, and our internal stakeholders in Category Management and the Fulfilment Centre. The key focus is on coordinating the Inbound Logistics, Vendor Onboarding and Compliance for all new and existing vendors. Within this role you will be responsible for building long-term relationships with our vendors, ensuring our compliance standards are adhered to, and ensuring effective & accurate delivery of the product to our Fulfilment Centre. 

• Support vendors through operational journey with THE ICONIC, from onboarding to successfully delivering to our Fulfilment Centre. 
• Effectively manage and support vendor relationships to ensure product delivery complies with our Operational Guidelines, and ensuring operational excellence for all VM compliance metrics across our vendor community
• Drive to achieve Key Performance Indicators on vendor onboarding, Electronic Data Interchange (EDI), Vendor Compliance and Inbound Logistics Accuracy
• Action Warehouse Receipts Creation to ensure Inbound shipments are timely and accurately enter into the ERP system, and support across the review process for approving and coordinating deliveries into the Fulfilment Centre
• Have a continual focus on 100% operational alignment and visibility as to when deliveries are due with what quantity, content and quality
• Support across our Inbound and Dock receiving processes, owning and maintaining vendor contact within SLAs
• Utilise non-compliance delivery and product data to work with vendors to improve compliance
• Coordinate the operational communication between vendors, our internal stakeholders in Category Management and the Fulfilment Centre
• Raise invoices for third party suppliers
• Proactively develop and maintain vendor relationships to help in avoiding and resolving Quality Assurance & Compliance issues

What we are looking for

• Experience in a vendor/customer facing role will be ideal
• Experience in Logistics within the retail industry will set you apart from the competition
• Strong attention to detail and a passion for data analysis and operations
• Someone who is not afraid of change, can thrive in an agile environment and flexible with time as per the business needs
• A team player and enjoy building long-term business relationships both internally and externally
• Reliable, trustworthy and I take accountability for my actions
• Experience in a customer facing role, and a desire to excel in this area
• A self-starter, can take initiative without direction and have great decision making skills

Life at THE ICONIC

From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC:

• Flexible working. We offer a hybrid and flexible working model so you can do your best work in a way that works for you
• The learning  collective. Get your knowledge fix with our learning days and hackathons
• Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year 
• Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
• Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
• Wellbeing. Access to our discounted gym memberships and wellbeing programs
• People  first. Access to our Employee Assistance Program for you and your family
• Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
• Furry friend. We are a dog friendly office for anyone who wants to bring their fur baby to work.
• Refer a friend. Enjoy a $4,000 referral reward for successfully referring someone to THE ICONIC!

Additional Information

We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: [email protected]