About the role:
UX writers play a critical role at CleverTap and work with designers, product managers, engineers, and others to craft the messaging that guides users through the CleverTap dashboard. But it’s not just the words — as a UX writer, you must think about the entire user experience and how it can be made more intuitive and enjoyable.
What will you do?:
- Understand functionality and user interaction in various product modules to craft accurate, intuitive, and helpful copy.
- Collaborate with product managers, designers, engineers, and other stakeholders to understand user and business needs.
- Create copy for various UI and UX components, including system-generated updates, error messages, tooltips, modal windows, descriptions, etc.
- Ensure that copy across the product is clear, concise, and adheres to our guidelines.
- Conduct copy audits, market research, readability tests, etc., to improve copy across the product.
- Collaborate with other UX writers to refine existing UX copy guidelines and streamline processes.
- Actively participate in standups, grooming calls, and solutions discussions.
What are we looking for?:
Must have:
- 1 to 4 years of UX writing experience for B2B SaaS or B2C digital products.
- Portfolio showcasing examples of user-centered in-product copy, highlighting the UX challenge and rationale.
- Excellent verbal and written communication skills.
- Ability to collaborate effectively with cross-functional teams and back your work with strong rationale.
- Familiarity with Figma.
- Openness to feedback and continuous learning.
- Ability to juggle multiple projects and meet deadlines.
Good to have:
- Additional certifications specific to UX Writing.
- BA/BS degree or higher in Computer Science, Communications, Design, or a related field.
Key competencies:
- Functional: UX writing, content strategy, microcopy, information architecture, UX principles, domain knowledge (mobile marketing and customer engagement platforms)
- Behavioral: Creativity, effective stakeholder communication, conflict resolution, collaborative approach,
Who will you report to: Director - Product Docs
Why join us?
- Be a part of a global growth stage startup
- Work in a fast-paced, dynamic environment where your contribution matters
- You are passionate about technology and its impact on the high growth mobile technology space
- Innovate at scale, with learning opportunities
What is working at CleverTap like?
- Be a part of a global category creator - hyper growth B2B SaaS startup
- Work in a fast-paced, dynamic environment where your contribution matters
- Work, performance and results are real sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team
- Accountability and driving outcomes is the key to success
- Your career here is limited by you and nothing else
- Teamwork trumps individual success- You are passionate about experience technology and its impact on enabling growth
- Innovate at scale, with learning opportunities and having fun along the way!
About the Function:
At CleverTap, the Product team is focussed on building the World's #1 Retention Cloud. We believe that user retention is the only way for apps to grow faster, sustainably. The Product organization collaborates with engineering to bring out new innovative features that customers love. The team is responsible for all aspects related to the product execution cycle - pain point identification, delivery, documentation, adoption, positioning, packaging, pricing, and promotion.
The Product team consists of product managers, designers, marketers, analysts, growth specialists, etc. working together to solve some of the challenges brands face to retain their customers for life.
We are a team of Growth Pilots where everyone works together towards a common objective.
P : Act with First Principles
I : Take Initiative
L : Seek to Learn
O : Take Ownership of Outcomes
T : Help Achieve Together
S : Speak up then Commit
About CleverTap:
CleverTap is the all-in-one engagement platform that helps brands unlock limitless customer lifetime value by helping them create personalized experiences to retain their most valuable customers. The platform empowers businesses to orchestrate experiences for individuals across their lifecycles and design personalized journeys that span a lifetime. It offers analytics that encompasses every aspect of the lifecycle, enabling businesses to measure and optimize each experience in real-time. Its unique AI capability is insightful, empathetic, and prescriptive, facilitating smarter and faster decisions. The all-in-one platform unifies experiences from every touchpoint, paving the way for a new era of customer engagement.
The platform is powered by TesseractDB™ – the world’s first purpose-built database for customer engagement, offering both speed and economies of scale.
CleverTap is trusted by 2000 customers, including Electronic Arts, TiltingPoint, Gamebasics, Big Fish, MobilityWare, TED, English Premier League, TD Bank, Carousell, AirAsia, Papa John’s, and Tesco.
Backed by leading investors such as Peak XV Partners, Tiger Global, Accel, CDPQ, and 360 One, the company is headquartered in San Francisco, California, with presence in New York, São Paulo, Bogota, London, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Delhi, Singapore, Jakarta, and Ho Chi Minh.
If you think you’d be a good fit for this role, we’d love for you to apply!
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
We are committed to cultivating an empowering environment, enabling each of us to reach the peak of our professional careers.
We're excited to showcase what we have to offer!
