Vonage Mission
Vonage is the emerging leader in the $100B+ cloud communications platform (CPaaS) market. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.
As businesses continue to shift to a real-time, customer-centric communications model, we are experiencing a time of impressive growth.
Why this role matters
As a UX Designer at Vonage, you will play an important role across all stages of the design process, from understanding our long term goals and brand, customer needs and market context, understanding outcome-oriented hypotheses and concepts, creating prototypes, user research, interaction & visual design, feature delivery and optimisation.
At Vonage, our UX Designers play a pivotal role in ensuring that the products and features brought to market are crafted to the highest standard, drive value, and meet and balance the needs of the people who use them and our business vision and goals.
Part of your role will also be to collaborate closely with other designers, Product Managers, Engineering and stakeholders through the end-to-end design process, inspiring and motivating buy-in and ensuring that decisions along the way are informed by the right insights that will deliver maximum value.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW...
What you'll do
- Contribute to knowledge gathering exercises, such as stakeholder workshops, business interviews, market analysis, design and customer research activities
- Fully comprehend high-level visions for products and services, working with PMs to understand business and customer needs and implementing customer outcomes that drive human behavioural change within our products and services.
- Validation of hypothesis, propositions and concepts, through user feedback and measurable testing activities
- Support our product teams in translating high-level strategic visions of service and products into a delivery focussed roadmap
- Responsible for creating agreed deliverables including prototypes, proof of concept documents, wire frames, user flows,
experience maps, etc
- Understand requirements and where appropriate, challenge the approach, backed up with sound customer, business and market insight and data
- Collaborate closely with Product managers, Engineering and Design team members to deliver validated Human Centred Design Solutions throughout the entire design process from discovery through to delivery and beyond.
- Contribute to and work within our internal design system
- Work closely with remote international teams.
What you'll bring
- Proven and practical experience working in product teams/squads to deliver user-centred products and services end-to-end, from unvalidated propositions and concepts through to delivery into market, across a variety of projects types - from digital transformation to optimisation of existing projects and quick wins
- Experience of working on projects in the real-world which combine user-centred design principles together with a lean-Agile delivery methodology
- Co-creation of research and testing activities to validate concepts, final outputs and live features
- Experience of conducting qualitative and quantitative testing
- A proven ability to form close relationships and earn trust with stakeholders
- Established best practices and refined ways of working.
What's required for application
- Highly skilled in in relevant UX, CX and UI (Figma) software tools and able to contribute to and utilise Design Systems
- Ability to cultivate an environment of ego-less teamwork and cooperation, and build partnerships across the organisation to enhance and drive the value of design and UX.
- Ability to demonstrate experience and ownership of the entire design process from problem understanding, defining customer outcomes, concepting, final delivery and ongoing iteration.
(Case studies are recommended)
- Ability to articulate and advocate for UX and CX principles, strategy, and theory with designers, engineers, product managers, and executives through writing, visuals, and presentations.
- Flexible and comfortable with ambiguity and change during a project
- Extensive UX design experience
- Portfolio with case studies of shipped work demonstrating impactful UX design leadership and exemplary understanding of user-centred design principles.
- Experience working in a collaborative team, partnering closely with product management to define use cases and requirements, and working directly with developers on implementation of your designs.
- Excellent communication, presentation, and interpersonal skills including the ability to communicate design concepts clearly and persuasively across different audiences and varying levels of the organisation.
- Proven ability to both deliver a bold vision and iterate quickly on concepts to arrive at an amazing customer experience.
- Fluency in information architecture, as well as solid knowledge of usability principles and techniques.
- Bachelor's degree in UX design, interaction design,
or equivalent professional experience.
- Proficiency in a variety of design tools such as Figma, Illustrator, Photoshop, Flinto.
- Experience designing large-scale systems and applications
- Experience in user research methodologies.
- Affinity for and experience in building interactive prototypes.
What's in it for you
In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
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