UX Designer/ Senior UX Designer / Lead UX Designer - R&D Service Management

IFS Service Management is the market-leading service management solution, a leader in the Gartner Magic Quadrant for the 6th consecutive time.  Our solution empowers our customers to deliver service excellence and optimize workforce efficiency allowing them to embrace Service as a strong and profitable revenue stream.   

In the Service Management team at IFS R&D, we believe that enabling our customers to deliver on their moment of service will unearth new ways to create value and evolve businesses. The agility and the dynamic design processes created by our teams really drive our product beyond our competitors. From web apps to mobile apps, our applications meet the needs of a diverse set of users. Consumers accessing the portals we provide, contact center agents needing information at their fingertips, planners managing complex scheduling problems, field technicians working on a small-factor mobile device, and back-office contract managers and billing personnel entering and managing large volumes of data.  Our Product Specialists ensure the customers to have a smooth business operation by delivering the right functionality.  

We are on the lookout for a dynamic, open-minded, and individual to join us as a UX Engineer to be a part of our global team.  

• University degree or equivalent from a related discipline
• Minimum 2 to 6 years in a similar capacity
• Strong understanding of usability and user-centered design practices.
• A ‘generalist’ mindset with the ability to work across design disciplines.
• Passion for emerging technologies and hunger to innovate.
• Proficiency in creating user flows and prototypes.
• Willingness to get out and learn from users, customers, and stakeholders.
• Ability to communicate the process with stakeholders and other interested parties.
• Willingness to work collaboratively with a cross-functional teams.

Advantageous if,

• Experience in Figma or similar tool
• Experience with best-of-breed or enterprise-wide business applications

IFS FACT 

IFS develops and delivers enterprise software for customers around the world who manufacture and distribute goods, maintain assets, and manage service-focused operations. The industry expertise of our people and solutions, together with commitment to our customers, has made us a recognized leader and the most recommended supplier in our sector. Our team of 6,000+ employees supports more than 10,000 customers worldwide from a network of local offices and through our growing ecosystem of partners. For more information, visit: IFS.com