WHY DEPT®?
We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.
Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.
This role is part of our Personalized Creative team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalized, digital communications that change perceptions, shape new behavior's, and shift market share for our clients including eBay, Ancestry, Walmart, and more!
Our Toronto team requires a mid level UX Designer who has a passion for laying down the directing the structure and user experience of wide-scale email template platforms. You’ll get to work alongside a team of developers and engineers as well as users understanding the needs of the system whilst defining the user journeys for the engineering teams.
KEY RESPONSIBILITIES
- Conduct user research, gather feedback, and analyse data to understand needs and pain points, driving data-informed design decisions.
- Gather and analyse data from user interviews, surveys, feedback sessions, and usability testing to inform design decisions.
- Develop wireframes, mockups, and prototypes that enhance the template creation experience, focusing on usability, accessibility, and responsive design.
- Design user-friendly interfaces that enable customers to easily create, edit, and manage email templates with a focus on accessibility and responsive design.
- Work closely with product, development, and marketing teams to align on requirements, prioritise features, and ensure design quality and feasibility.
- Participate in regular sprint reviews, design critiques, and collaborative brainstorming sessions to refine and validate UX concepts and designs.
- Lead usability testing and A/B testing to validate designs, iterating on features based on user feedback and key metrics.
- Continuously improve design elements based on real-time feedback, ensuring that the email template product evolves to meet customer needs.
- Create and uphold a design system for UI consistency, efficiency, and brand alignment.
- Ensure design consistency across the product, creating guidelines that support a cohesive and recognizable brand experience for users.
- Apply accessibility best practices (WCAG), ensuring usability for all customers, and advocate for inclusive design.
- Advocate for accessibility within the team, helping to educate others and integrate inclusive design principles into the platform.
- Stay informed on UX, design, and email marketing trends to propose innovative enhancements.
SKILLS AND EXPERIENCE REQUIRED
- Excellent communication skills with the ability to present your ideas and work to clients and stakeholders.
- Solid UX / CX design & research experience, able to take responsibility and help drive projects forward from a design perspective.
- Ability to work with both qualitative and quantitative data to provide insights to inform design decisions.
- Planning and delivering workshops with clients or stakeholders.
- Usability testing of work.
- Collaboration with team members across disciplines such as PM’s, developers, UX writers and content designers.
- Understanding of measures such as Net Promoter Score (NPS), System Usability Score (SUS), Customer Satisfaction (C-SAT or O-SAT)
- E-commerce work including optimising customer journeys for conversion.
- Comprehensive knowledge of interaction design and how to communicate it using wireframes and prototypes.
- An understanding of design systems.
NON-ESSENTIAL BUT NICE TO HAVE EXPERIENCE
- Working in an agile environment.
- Any basic knowledge of HTML and CSS.
KEY RESPONSIBILITIES
- Conduct user research, gather feedback, and analyze data to understand needs and pain points, driving data-informed design decisions.
- Gather and analyze data from user interviews, surveys, feedback sessions, and usability testing to inform design decisions.
- Develop wireframes, mockups, and prototypes that enhance the template creation experience, focusing on usability, accessibility, and responsive design.
- Design user-friendly interfaces that enable customers to easily create, edit, and manage email templates with a focus on accessibility and responsive design.
- Work closely with product, development, and marketing teams to align on requirements, prioritise features, and ensure design quality and feasibility.
- Participate in regular sprint reviews, design critiques, and collaborative brainstorming sessions to refine and validate UX concepts and designs.
- Lead usability testing and A/B testing to validate designs, iterating on features based on user feedback and key metrics.
- Continuously improve design elements based on real-time feedback, ensuring that the email template product evolves to meet customer needs.
- Create and uphold a design system for UI consistency, efficiency, and brand alignment.
- Ensure design consistency across the product, creating guidelines that support a cohesive and recognizable brand experience for users.
- Apply accessibility best practices (WCAG), ensuring usability for all customers, and advocate for inclusive design.
- Advocate for accessibility within the team, helping to educate others and integrate inclusive design principles into the platform.
- Stay informed on UX, design, and email marketing trends to propose innovative enhancements.
SKILLS AND EXPERIENCE REQUIRED
- Excellent communication skills with the ability to present your ideas and work to clients and stakeholders.
- Solid UX / CX design & research experience, able to take responsibility and help drive projects forward from a design perspective.
- Ability to work with both qualitative and quantitative data to provide insights to inform design decisions.
- Planning and delivering workshops with clients or stakeholders.
- Usability testing of work.
- Collaboration with team members across disciplines such as PM’s, developers, UX writers and content designers.
- Understanding of measures such as Net Promoter Score (NPS), System Usability Score (SUS), Customer Satisfaction (C-SAT or O-SAT)
- E-commerce work including optimising customer journeys for conversion.
- Comprehensive knowledge of interaction design and how to communicate it using wireframes and prototypes.
- An understanding of design systems.
NON-ESSENTIAL BUT NICE TO HAVE EXPERIENCE
- Working in an agile environment.
- Any basic knowledge of HTML and CSS.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
WE OFFER:
- 15 days holiday (per annum, pro rata)
- A flexible, hybrid working policy
- Buddy Program: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®
- A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
- Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
- The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.
- Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
- Tons of Office perks in our Toronto office! Enjoy biweekly breakfasts and lunches, tons of free snacks, and of course team events on the regular!
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
DEPT® is proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.
DIVERSITY, EQUITY, & INCLUSION
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
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