Welcome to Digital Lending: a unique and upscaling department at Backbase. We provide the ability for new and existing bank customers to acquire Lending products, through a great user experience.
We create re-usable journeys that Financial Institutes use to kickstart any online process for Lending products. Our customers should be able to easily and safely adopt the Lending offering; this is where UX plays a pinnacle role.
To achieve all this, the needs of both the end-user and Financial Institutes are considered. By ensuring we offer the right products, we increase the adoption of our product without too much customisation.
The Job in Short
As a UX Designer in Digital Lending you carry multiple responsibilities, all contributing to the success of our product offering. It’s our job to ensure we design what's wanted, and it works well. As a UX designer, you are able to work on the crossroads of what is good for the end-user, the Financial Institute and Backbase business goals..
Together with the Product Manager and our expanding research team, you gather insights on features, flows or journeys. This is to get a clear understanding of what’s to be designed and start in the right direction. You’ll be intimate with the end-to-end experience of design objects and how those objects translate into business value.
Working from Krakow you’ll collaborate with the NL- and UK-based UX designers, all expanding your expertise in the Lending domain. From our renewed Krakow office, you’ll have the unique position to directly work with our development teams.
We have a great, creative culture in the Design team with almost 50 UI/UX Designers and Researchers working across the organization. We are looking for someone who brings creativity, passion, and experience to add to the credibility and adaptability of our UX.
What you will do
As a UX Designer specializing in Backbase Lending products, you'll play a key role in refining and implementing features within your value stream. Your responsibilities will include:
- Being a reliable and solid UX counterpart to your Product Manager and other disciplines
- Delivering implementable UX Design and coordinating delivery quality assurance with development
- Working with and contributing to the Backbase Design System
- Enhancing existing journeys, features, or sub-features to elevate user experience
- Supporting more senior UX Designers in your value stream, learning from their expertise
- Contributing input towards UX Design planning and refinement sessions
- Supporting UX Research in preparing assets for the execution of user testing projects within their domain
- Develop an expertise on the Lending realm, to strengthen your understanding and voice in the creation process.
You will also:
- Collaborate regularly with the distributed UX team (based in the UK and Amsterdam), plus 80+ Designers and Researchers across the broader organization.
- Be a solid individual contributor who can take on a design project from problem discovery to solution delivery.
- Always create a solid understanding of both end-user needs, as well as the business (Financial Institute as well as Backabse)
- Actively partake in discussions with peers and stakeholders to gather information and support decision-making.
- Call upon a range of methods, techniques and frameworks to drive progress.
- Use data to make design decisions, which result in seamless user journeys.
- Give and receive feedback to encourage continuous improvement.
- Set clear, actionable goals which challenge you and develop your skills.
- Work with your Design Manager to strengthen the craft within the team and R&D Department.
How about you
You will create beautiful, interactive, validated, and user-tested experiences within Digital Lending. Alongside end-to-end UI/UX product design, you’ll be driving ideation, prototyping, user testing, and detailed design across the full lifecycle. So what we hope is that you...
- Like to work closely with Product Managers to get a good understanding of the roadmap and its content;
- Believe in the power of getting to know your users, and having UX Researchers by your side;
- Have a mindset for continuous improvement of UX by means of validation;
- Have a mindset that highly values collaboration with peers and other disciplines;
- Love working with complex products, and have a hands-on mentality;
- Are comfortable working in an open and direct work-arena, that’s continuously moving, expanding, and improving;
- Want to truly understand the matter and can design for complex/large datasets.
And practically you have…
- 2-4 Years of experience in UI/UX design for web and mobile applications;
- Experience in working with complex information-heavy products and interactions;
- Advanced theoretical knowledge with practical experience with one or more areas of UX / UI Design, Research and technology
- Educational formation in one of the following: UI component Design, Interactive Design, User Experience Design.
- Professional working proficiency in the English and local language
- Are proficient in Figma;
- A strong, applied knowledge of Design System fundamentals and principles;
- Experience working with User Testing and Research;
- A good knowledge of HTML and CSS;
- An excellent communicator, confident writer, and speaker (English essential);
- A strong, applied knowledge of Design System fundamentals and principles;
- Experience as a designer working in an Agile team environment throughout the lifecycle;
- Experience liaising with developers and QAs to ensure designs are built and delivered to design specifications;
- Ideally have worked in the Financial Services industry in some capacity
- Ideally involved in the lifecycle of a software implementation project
- Already based in Kraków
- Ready to come to the office twice per week
- A strong online portfolio demonstrating your work. Please include the link in your resume. We love to see the entire end-to-end process of your work!
